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shall13
Level 7

System Controller: Disconnected

We have Application Control installed on a server. Last week we noticed the system controller was in a disconencted state. We were unable to get it to go back to "McAfee Agent" so I completely removed and reinstalled Solidcore on the server over the weekend. It was okay for awhile, but the system controller now says Disconnected again.

Any idea how to fix this?

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3 Replies
vjain
Level 7

Re: System Controller: Disconnected

Please open a service request with Support portal and provide logs to further analyze it.

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haaris
Level 10

Re: System Controller: Disconnected

We are also facing the same problem on Solaris server version 5.10 having agent version 4.8.0.1500.

We have installed the solidcore on that server and system controller is showing as disconnected.We have uninstalled the agent & the installed again ,it shows as connected for a while but agent went to disconnected state.

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haaris
Level 10

Re: System Controller: Disconnected

I have rebooted the server & itis showing McAfee agent in system controller instead of disconnected.

We are monitoring it to check whether its for a time being or permanent

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