Solidifier 8.x.x.x failed to connect to the McAfee Solidifier Service: service is not running

[Former Member]

Hello!

I cant type any command on McAfee solidifier command line, it gives ever time same error: failed to connect to the McAfee Solidifier Service: service is not running

Tried to start with Administrator and cant restart the Service. Also cannot remove the Program. 

Any solutions ?

Thank you.

[Former Member]

This should be posted to Application Control group..

I would start by checking the Windows Event Log for any application control process crash histories. then you will want to check the solidcore.log and Solidcore_Installer.log for any errors to troubleshoot further.

Solicore_installer.log is located at %windir%

Solidcore.log is located at %programdata%\mcafee\  //not sure, should be correct.

[BenEllis]

Please get the output of "scsrvc -d" at a command prompt running as admin and show the results. 

[Garima1]

I am getting the same error. Is it resolved ?

[BenEllis]

What version are you running and OS? Are you on the latest build? 8.3.2 or 8.0.2? 

Open a command prompt as admin:

1. Stop the service "net stop scsrvc"

2. type "scsrvc -d"

3. Provide the output.

[Garima1]

The Os version is Win 10 and Application Control version is 8.3.2.

Attaching the screen shot of scsrvc -d command