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CraigR1
Level 8
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Message 1 of 3

Solidcore not changing status but epo commands are completed

Two of my hosts have the latest version of windows solidcore installed (8.3.2-133) and are licensed and 'managed' by epo.

sadmin status shows, epo managed and that the cli is 'restricted'.

I run the command from epo to bring it out of update mode, but even though the task completes on epo, nothing changes on solidcore.

I hvae checked the following logs and couldnt find anything standing out:

solidcore.log

s3diag.log

masvc.log

server.log

 

Where else can I look? I was expecting to see the commands shown in the solidcore.log like you'd see if you ran them locally on the host, but they dont show there.

masvc.log shows only this:

scheduler.Info: Scheduler: Invoking task [Application Control - End Update Mode]...
The task Application Control - End UPdate Mode becomes active
Recived epo.datachannel.msgbus.request.type.msgupload from client: EPOAGENT3000
Thats about it, then it goes on to do a normal spipe connection with epo

2 Replies
Pravas
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Solidcore not changing status but epo commands are completed

Hi @CraigR1 ,

I understand from your post that 2 hosts fail to honor SolidCore commands pushed from ePO.

I would like to check on the below points.

1) Has the issue started recently?

2) Does it work with any other command? Ex:- Trying unlocking CLI using (Change Local CLI Access > Allow)

Masvc.log - Should have information if the command was received by McAfee Agent.

solidcore.log - Records SolidCore's activity. Please refer the time stamp when the command was received by McAfee Agent.

Thanks

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CraigR1
Level 8
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Message 3 of 3

Re: Solidcore not changing status but epo commands are completed

2 hosts affected.

Started after I 'enabled' these hosts after manual install.

No other commands work either, such as CLI.

The command is received by the agent as showing in the masvc log.

It completes and is 'freed'.

But no change on host

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