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Sohel
Level 10
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Message 1 of 6

Solidcore installation issue

I had solidcore installed on of my server, for testing I had to remove it, and now I can't seem to get it install?

ePO show a successful install when I push it fro ePO, but app isn't there.

I checked the machine and it doesn't have any folder called solidcore in "Program files".

any idea?

Thanks!

5 Replies
aus_mick
Level 10
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Message 2 of 6

Re: Solidcore installation issue

We had the same issue. The installer fails if the C:\Program Files\McAfee\Solidcore  (32-bit) or C:\Program Files (x86)\McAfee\Solidcore (64-bit) directory exists. Simply delete the directory and then reattempt your install and it should work fine.

HTH,

Mick

jrpierro
Level 7
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Message 3 of 6

Re: Solidcore installation issue

Solidcore Install Issues:

There are a number of potential issues that can occur installing solidcore with EPO. I’ll list below steps to overcome both “Failure to install”, and a False “Install Complete”, status. The false install complete status occurs without an application software package installed on the platform.

 

  • When EPO is completely removed, check the c:\Program Files and ensure there is no remnants of a McAfee folder. If the folder is present check to see if its empty, if empty delete it. If VSE is still installed the folder will still exist until VSE is removed. Delete only if the VSE is uninstalled.

 

There should not be a McAfee folder in the startup menu or in the program files when the agent is uninstalled. If there is delete it. If you should uninstall McAfee before uninstalling VSE the McAfee folder will still exist. Uninstall VSE, then verify the folder if the McAfee folder is still present. Delete it before installing a new Agent/VSE/Solidcore.

 

There should be no remnants of a McAfee folder once uninstalled, nor a VSE/Solidcore Folder if they’ve been uninstalled and are still present delete them. A fresh install will only occur if these files do not exist before a new install begins.

 

  • Install the Agent, check the Program Files/McAfee folder to ensure there is no remanent of a Solidcore folder, if there is delete it.
  • EOP Deploy the appropriate version of VSE
  • EOP Deploy the appropriate version of Solidcore
    • If Solidcore deploys but stalls on setup-win-7-2008-amd64-8.2.1.143.exe or the XP or 32bit version of windows it appears the install has an issue with the License record. There will be no failed indication, just a very long wait before you decide to install manually.
    • No license should be needed at this point but for one reason or the other it appears to be looking for license data.
    • Install Solidcore manually and add the license to the dialog box. If you check to install the license at a later time you’ll have the very same results as installing from EPO. The install should complete normally with a dialog box completed license added.
  • With admin rights check the sadmin license list. You should see the license is registered.
  • Continue as normal with solidifying solidcore, once complete restore the Observe Mode Status or whatever status the control was in initially, Reboot.
  • With Admin Rights check the status of Solidcore to ensure the reboot status is in the correct state.
bdubya
Level 8
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Message 4 of 6

Re: Solidcore installation issue

I think I got the steps initially from FAQ section of one of the install docs (?), but it looks like it's made it into a KB now, anyway:

https://kc.mcafee.com/corporate/index?page=content&id=KB75902

I've been doing a few extra steps, though, and finding and deleting the solidcore installer files under \Windows\downloaded installations\{<guid>} and/or the SOLIDCOR5000_WIN key under wow6432node might be what you need? The full list of extras I do are:

- I don't think I've ever needed to disable Access Protection, but may be needed in some cases

- I also delete:

    - <system drive>:\Windows\s3setup.log (just so next installation is

    - sometimes there's a <system drive>:\Windows\system32\drivers\swin1.sys file

    - <system drive>:\Windows\downloaded installations\{guid} directory

    - HKLM\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\ApplicationPlugins\SOLIDCOR5000_WIN key

    - HKLM\System\CurrentControlSet\services\swin

Edit...

The guid is from "HKLM\SOFTWARE\Classes\Installer\Products\4E9BD2348836F234A9BD168E87F25439\SourceList\LastUsedSource" (if it hasn't been deleted yet, of course), but I generally just go by the date/time stamp of the folder. (Can sometimes pay to remove the others mentioned under ....\SourceList\Net\1, \2, etc as well)

Sohel
Level 10
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Message 5 of 6

Re: Solidcore installation issue

Thanks for the input, it worked.

jrpierro
Level 7
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Message 6 of 6

Re: Solidcore installation issue

Solidcore Install Issues:

There are a number of potential issues that can occur installing solidcore with EPO. I’ll list below steps to overcome both “Failure to install”, and a False “Install Complete”, status. The false install complete status occurs without an application software package installed on the platform.

 

  • When EPO is completely removed, check the c:\Program Files and ensure there is no remnants of a McAfee folder. If the folder is present check to see if its empty, if empty delete it. If VSE is still installed the folder will still exist until VSE is removed. Delete only if the VSE is uninstalled.

 

There should not be a McAfee folder in the startup menu or in the program files when the agent is uninstalled. If there is delete it. If you should uninstall McAfee before uninstalling VSE the McAfee folder will still exist. Uninstall VSE, then verify the folder if the McAfee folder is still present. Delete it before installing a new Agent/VSE/Solidcore.

 

There should be no remnants of a McAfee folder once uninstalled, nor a VSE/Solidcore Folder if they’ve been uninstalled and are still present delete them. A fresh install will only occur if these files do not exist before a new install begins.

 

  • Install the Agent, check the Program Files/McAfee folder to ensure there is no remnant of a Solidcore folder, if there is delete it.
  • EOP Deploy the appropriate version of VSE
  • EOP Deploy the appropriate version of Solidcore
    • If Solidcore deploys but stalls on setup-win-7-2008-amd64-8.2.1.143.exe or the XP or 32bit version of windows it appears the install has an issue with the License record. There will be no failed indication, just a very long wait before you decide to install manually.
    • No license should be needed at this point but for one reason or the other it appears to be looking for license data.
    • Install Solidcore manually and add the license to the dialog box. If you check to install the license at a later time you’ll have the very same results as installing from EPO. The install should complete normally with a dialog box completed license added.
  • With admin rights check the sadmin license list. You should see the license is registered.
  • Continue as normal with solidifying solidcore, once complete restore the Observe Mode Status or whatever status the control was in initially, Reboot.
  • With Admin Rights check the status of Solidcore to ensure the reboot status is in the correct state.
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