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Solidcore could not start to scan after set status to Observe

机器AG01-CUWB-23, 在安装Solidcore设置为observe状态后,不能进行扫描,在设置为disable重启再设置为observe,问题依旧,详情请看附件日志。 OS Type:Windows XP,OS Platform:Embedded,OS Version:5.1,OS Service Pack Version:Service Pack 3 , 2600 McAfee Agent 5.0.3.362, Solidcore 6.2.2.117
2 Replies
Pravas
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: Solidcore could not start to scan after set status to Observe

Hi @User96961806 ,

Please confirm if a compatible version of SolidCore installed on the system. You can verify by following the link below.

https://kc.mcafee.com/corporate/index?page=content&id=KB87944

Thanks

 

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AdithyanT
McAfee Employee
McAfee Employee
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Message 3 of 3

Re: Solidcore could not start to scan after set status to Observe

Hi @User96961806,

Thank you for your post. We would need more context on this topic to investigate the issue. May I know if you have already created a Service Request with us?

i do not see any logs attached, however, To protect your log data that may contain sensitive information, we would recommend having this investigated via a Service Request.

Please do explain when the issue starts, and also attach MER or Gatherinfo to the Service Request so that it is useful for our investigation.

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Thanks and regards,
Adithyan T
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