Solidcore could not start to scan after set status to Observe

[User96961806]

机器AG01-CUWB-23， 在安装Solidcore设置为observe状态后，不能进行扫描，在设置为disable重启再设置为observe，问题依旧，详情请看附件日志。 OS Type:Windows XP,OS Platform:Embedded,OS Version:5.1,OS Service Pack Version:Service Pack 3 , 2600 McAfee Agent 5.0.3.362, Solidcore 6.2.2.117

[Pravas]

Hi @User96961806 ,

Please confirm if a compatible version of SolidCore installed on the system. You can verify by following the link below.

https://kc.mcafee.com/corporate/index?page=content&id=KB87944

Thanks

[AdithyanT]

Hi @User96961806,

Thank you for your post. We would need more context on this topic to investigate the issue. May I know if you have already created a Service Request with us?

i do not see any logs attached, however, To protect your log data that may contain sensitive information, we would recommend having this investigated via a Service Request.

Please do explain when the issue starts, and also attach MER or Gatherinfo to the Service Request so that it is useful for our investigation.