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NicholasSTR
Level 7
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Message 1 of 3
‎11-13-2019 08:04 AM

Solidcore Rules exhibiting issues after user deleted.

Noticed error messages showing when trying to browse Solidcore Rules (“An unexpected error occurred” – “Error Message = blank”. Managed to Locate this document - https://kc.mcafee.com/corporate/index?page=content&id=KB87839&elqTrackId=B86257A029C3B5CB09198FE40E4...

Seems the problem described in 1262809 is the same as the issue we have encountered. Is anyone aware of a way to rectify this?

Thanks

N

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BenEllis
McAfee Employee
McAfee Employee
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Message 2 of 3
‎11-13-2019 12:31 PM

Re: Solidcore Rules exhibiting issues after user deleted.

What extension are you running?

McAfee Support

Benjamin Ellis

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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AdithyanT
McAfee Employee
McAfee Employee
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Message 3 of 3
‎11-14-2019 02:27 AM

Re: Solidcore Rules exhibiting issues after user deleted.

Hi @NicholasSTR,

Thank you for your post. you are looking for solution for Bug ID: 1262809, I would recommend you to contact technical Support by raising a Service Request for this.

We have a fix for this in terms of Extension. This is expected to be fixed in a future release of MACC extension, however currently we may have a Release to Support Package of Extension that should help you fix this. I sincerely hope this helps! Please let us know how this goes.

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If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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