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Server gets hanged and don't allow to login after few days of Solidcore implementation

I am facing issue with ther Windows Server 2003 after implementing Solidcore 6.2.2. After Enabling system got hanged after 30 days and when it hanged it was locked and it dident allowed to login as keyboard was not responding, while mouse was working. so Hard rebooted and made normal. Again same thing happend after 27 days. following are the SolidCore logs. both time error was same "177: Alloc failed for name_info". any solution for this?

K.1940.1948: Mar 31 2021:01:26:37.333: ERROR: utils.c : 177: Alloc failed for name_info.

K.1940.1948: Mar 31 2021:01:26:37.333: ERROR: utils.c : 177: Alloc failed for name_info.

K.1940.1948: Mar 31 2021:01:26:37.427: ERROR: utils.c : 177: Alloc failed for name_info.

K.1940.1948: Mar 31 2021:01:26:37.427: ERROR: utils.c : 177: Alloc failed for name_info.

K.0004.0008: Apr 02 2021:15:18:54.937: SYSTEM: rtinit.c : 1805: McAfee Solidifier driver version 6.2.2-105

K.0004.0008: Apr 02 2021:15:18:54.937: SYSTEM: rtinit.c : 1807: DriverEntry @F71EF380

K.0004.0008: Apr 02 2021:15:18:54.937: SYSTEM: sapr_kern.c : 2309: SAPR Retry timeout is 5000 milliseconds

3 Replies
PravasK
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Message 2 of 4

Re: Server gets hanged and don't allow to login after few days of Solidcore implementation

Hi @Virendra_Khunt ,

We need to investigate if the problem is because of SolidCore.

To start with , please install SolidCore version 6.2.2117 which has fixes for Memory Leak over previous versions.

Thanks

Re: Server gets hanged and don't allow to login after few days of Solidcore implementation

The said version is not available for download.
PravasK
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Re: Server gets hanged and don't allow to login after few days of Solidcore implementation

Hi,

Apologies, you can create a support ticket and can request the SolidCore version.

Thanks 

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