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brencej
Level 7
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Message 1 of 7
‎07-02-2019 04:37 PM

SOLIDOCORE

I recently installed solidcore and it came with the trial license key.  I added the official license key for Application Control and all was well a couple of days later it reverted back to  "Internal Error on the Server".  Any ideas on what I need to look for at this point?  Thanks

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hem
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Message 2 of 7
‎07-02-2019 04:45 PM

Re: SOLIDOCORE

Where do you see Internal error? Any screenshot.

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brencej
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Message 3 of 7
‎07-02-2019 04:51 PM

Re: SOLIDOCORE

I can't screenshot as it's on a closed network.  However, i get the error when i click on any of the options in the Name column for Solidcore App Control in the Policy Catalog

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chealey
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Message 4 of 7
‎07-03-2019 12:46 AM

Re: SOLIDOCORE

What ePO version are you using? And which Solidcore extensions are installed?

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BEllis
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Message 5 of 7
‎07-03-2019 05:25 AM

Re: SOLIDOCORE

What key did you put in epo? What extension are you running? What is the error in the orion with debug enabled?

McAfee Support

Benjamin Ellis

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brencej
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Message 6 of 7
‎07-03-2019 10:35 AM

Re: SOLIDOCORE

The key used is the Application Control, extension running is Solidcore 8.2.1.121 and I don't understand the last questionn

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brencej
Level 7
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Message 7 of 7
‎07-03-2019 10:36 AM

Re: SOLIDOCORE

ePO 5.9.1 and Solidocre 8.2.1.121

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