cancel
Showing results for 
Search instead for 
Did you mean: 
jprakasheie
Level 7

SOLIDCOR5000_WIN installation failed

Hi all,

When  we tried to deploy solidcore product to the endpoint from ePO as client task. We are getting the following logs

Run Now task Solid Core Deployment  Received.

Run Now task Solid Core Deployment  Started.

Run Now task Solid Core Deployment  failed

Details: SOLIDCOR5000_WIN Installation failed

Can we install it directly at the endpoint

Please help us on how to resolve this issue?

0 Kudos
3 Replies
cupajotogo
Level 9

Re: SOLIDCOR5000_WIN installation failed

To answer your question, yes, you can install it locally on the endpoint... but do you really want to do that? How many endpoints are you deploying to? Do you want them managed by ePO? I would double-check that you have tried to install it on a supported environment. That type of generic fail event message may be the result of an unsupported platform etc...

cupajotogo

0 Kudos
mike.kirby
Level 7

Re: SOLIDCOR5000_WIN installation failed

I have also come across this error while pushing solidcore 6.1.1 from ePO 5.0.1.

The full error I get when trying to install from the McScript log is

pen URL:

2014-06-26 11:56:12.803 I #20952 creposi Download returncode : 0

2014-06-26 11:56:12.803 I #20952 creposi Download returncode : 0

2014-06-26 11:56:12.803 I #20952 ScrptMgr Verifying mapkg_install.mcs.

2014-06-26 11:56:12.819 I #20952 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework\Current\SOLIDCOR5000_WIN\Install\0000

2014-06-26 11:56:12.819 I #20952 ScrptMgr Loading and parsing:  C:\ProgramData\McAfee\Common Framework\Current\SOLIDCOR5000_WIN\Install\0000\mapkg_install.mcs

2014-06-26 11:56:12.913 I #20952 ScrptMgr Setting the working dir as C:\ProgramData\McAfee\Common Framework

2014-06-26 11:56:12.913 I #20952 ScrptMgr Error occurred while installing SOLIDCOR5000_WIN.

2014-06-26 11:56:12.913 I #20952 MueEep Invoking events withEventId " 0" Severity " 4" Productid " SOLIDCOR5000_WIN" Locale " 0000" UpdateType " Install" UpdateError " -1" New Version " 6.1.1" Date Time " " Script Id" 3741"

2014-06-26 11:56:12.928 I #20952 ScrptMgr Update Finished

2014-06-26 11:56:12.928 I #20952 MueEep Invoking EndUpdateDialog withTitle " Update Finished" Message " Please check the update log for more details." CountdownMessage " Auto close in" CountdownValue" 10"

2014-06-26 11:56:12.928 I #20952 ScrptExe Attempting to run OnExit section on current script

2014-06-26 11:56:12.928 I #20952 ScrptMain Run script return code: 0

2014-06-26 11:56:12.928 I #20952 ScrptMain McAfee Update Engine is exiting with return code: 0

2014-06-26 11:56:12.928 I #20952 naInet HTTP Session closed

2014-06-26 11:56:12.928 I #20952 MueEep Invoking events withEventId " 0" Severity " 0" Productid " EPOAGENT3000" Locale " 1009" UpdateType " N/A" UpdateError " 0" New Version " N/A" Date Time " N/A" Script Id" 3741"

2014-06-26 11:56:13.756 I #20952 LpcConnMgr Stopping lpc connection manager

2014-06-26 11:56:13.756 I #20952 LpcConnMgr Cleaning up watchdog instance

2014-06-26 11:56:13.756 I #20952 WatchDog Stopping watchdog monitor

2014-06-26 11:56:13.756 I #20952 LpcConnMgr Done cleaning up watchdog instance

2014-06-26 11:56:13.756 I #20952 LpcConnMgr Triggering lpc unavailable

2014-06-26 11:56:13.756 I #20952 LpcConnMgr Invoking lpc revalidation on lpc unavailable

2014-06-26 11:56:13.756 I #20952 MsgPoll Setting stop to message poll thread

2014-06-26 11:56:13.756 I #20952 MsgPoll  Unregistering client channel for message type 1496913389 extended id 474185642 client id 194153677

2014-06-26 11:56:13.756 I #20952 MsgQueue Aborting message queue operation

2014-06-26 11:56:13.756 I #16192 WinLpcChnl Shutdown event was signalled

2014-06-26 11:56:13.756 I #16192 MsgQueue No data available in message queue channel

2014-06-26 11:56:13.756 I #16192 MsgPoll stopping message queue poll thread

2014-06-26 11:56:13.756 I #20952 MsgQueue Cleaning up message queue

2014-06-26 11:56:13.756 I #20952 MfeLpcFactory Successfully released mfelpc objects

2014-06-26 11:56:13.756 I #20952 MueEep Deinitializing entry execution point

2014-06-26 11:56:13.756 I #20952 MueEep Deinitializing container

2014-06-26 11:56:13.756 I #20952 ipcchannel Closing IPC connection

2014-06-26 11:56:13.756 I #20952 MueEep Deleting container

Is this an issue with the installer package?

Message was edited by: mike.kirby on 6/26/14 11:23:56 AM CDT
0 Kudos
neelima
Level 12

Re: SOLIDCOR5000_WIN installation failed

Mike,

Check for the detailed errors in Installer logs on the endpoint. To find the installer log file name and location, refer to the Install guide.

You can also install directly at endpoint and then point it back to ePO. Again the steps for that are availble in Install Guide.

I would recommend using the latest version if there is no restriction to specifcally use 6.1.1.

0 Kudos