SC 8.3 installed on endpoint, not reporting in to epo

[shed]

HI i have SC installed locally on some endpoints, but it doesn't report as installed on the endpoint in epo (5.10) any run task jobs i send to the endpoint complete successfully, but nothing happens thks Shel

[Dayananda]

Hello,

Thank you for reaching Mcafee community.

Please let me know one thing, whether you installed Solidcore locally on the machine or from epo?

If you installed solidcore locally on the machine then follow the below article which should resolve the issue.

How to manage a manually deployed Solidifier installation
Technical Articles ID: KB69408
https://kc.mcafee.com/corporate/index?page=content&id=KB69408

I hope this helps, let us know if you have any queries.

[shed · Accepted solution]

HI 

we installed the license locally

it seems to be a license issue, and i can't add a licnse from epo

SC is enabled but not responsive to commands from epo

how do i get a license installed?

thks

[shed]

i tried this solution

Solidcore Agent versions 6.1.3, 6.2 and later:

During the installation of Solidcore Agent versions 6.1.3 and later, the Solidcore installer verifies whether McAfee Agent is present and connects to it. No further steps are usually needed to be managed by ePO. If a disconnect occurs, run the following command from the CMD prompt that is run at installation:C:\Program Files\mcafee\solidcore\instaconfig /connect

but nothing chnaged

[ktankink]

Hi @shed If you've added the MACC license keys via installation or local 'sadmin' command, you don't need to do it again via ePO tasks.

• Make sure the local CLI is in Lockdown mode via 'sadmin lockdown'.
• Make sure that the 'sadmin status' output shows ePO Managed: Yes (it should after you ran the instaconfig.exe /connect command).
• From the ePO server, perform an Agent Wakeup call with "Get full properties" selected.

[shed · Accepted solution]

thanks

managed to install the license locally,