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Only Adobe Reader is blocked after activating Solidcore


Hello

On one pc I have the case, that after activating Solidcore, only Adobe Reader isn't working. The interesting thing, I don't have entries in eventviewer or ePO that Adobe Reader is blocked. Memory Protection was disabled but without an impact. All the other progams are working fine. To create a new whitelist with sadmin so was also unsuccessful too.

Any ideas?

MARVIN

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Message 2 of 8

Re: Only Adobe Reader is blocked after activating Solidcore

Is it possible to run Adobe without its own protection feature? Maybe it conflicts somehow.

Another way to test can also be to put adobe to the skiplist and see if further config can be done.

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Message 3 of 8

Re: Only Adobe Reader is blocked after activating Solidcore

Marvin,

Which MAC version are you on ?

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Re: Only Adobe Reader is blocked after activating Solidcore

Currently it is 6.1.2.394

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Message 5 of 8

Re: Only Adobe Reader is blocked after activating Solidcore

This issue is fixed in 6.2. Can you pick that build and validate it?

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Re: Only Adobe Reader is blocked after activating Solidcore

I will try it...and than give feedback....

MARVIN

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Re: Only Adobe Reader is blocked after activating Solidcore

I have installed Versoin 6.2, but I still have the same problem. Unfortunately I have to use Adobe Reader 5.0 due to the operating system. Any other ideas how I can check what happened and Adobe Reader isn't working?

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Message 8 of 8

Re: Only Adobe Reader is blocked after activating Solidcore

Recommend raising a support case.

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