cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 1 of 12

Internal Error

Jump to solution

Getting this error occasionally on different endpoints:

execution-control failed due to an internal error. blocking by default mcafee application control

It seems to happen on start-up but I cannot find anything in the logs about it.  It also does not seem to last long -- it's almost like it doesn't have the current policy or something.

3 Solutions

Accepted Solutions
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 12

Re: Internal Error

Jump to solution

Please test the latest 8.3.2 if still happens open a case with support. This seems to be a new issue. But i would assume the command you are running is crashing the service. But in order to tell we would need to look at the logs. Please open a case with support as this seems to be a new issue.

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 6 of 12

Re: Internal Error

Jump to solution

https://docs.mcafee.com/bundle/application-change-control-8.3.x-installation-guide-windows/page/GUID...

Its a fairly simple product.

if you want to do it on one machine or manually. 

  1.  download the latest zip of the client from either the download site or software manager.
  2. Extract the zip 
  3. Find your OS exe and double click it. 

if you need help you can always call support. We will be glad to give you a hand. 

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 10 of 12

Re: Internal Error

Jump to solution

It should be .. but KB91662 was not added making the mcafee cert an updater.  But in this case

the block you show states explorer is trying to overwrite (typically the file is solidified, meaning protected from write or deletion.) so thats really what we need to verify first.

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

11 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 12

Re: Internal Error

Jump to solution

What version of Application Control are you running?

 

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 12

Re: Internal Error

Jump to solution

Sorry.  Meant to include it.  We're running 8.3.0.303.

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 12

Re: Internal Error

Jump to solution

Please test the latest 8.3.2 if still happens open a case with support. This seems to be a new issue. But i would assume the command you are running is crashing the service. But in order to tell we would need to look at the logs. Please open a case with support as this seems to be a new issue.

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 12

Re: Internal Error

Jump to solution
upgrade the client to the new version? if yes, can you provide the best way to do that? I'm a little nervous to upgrade the client. Please advise.
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 6 of 12

Re: Internal Error

Jump to solution

https://docs.mcafee.com/bundle/application-change-control-8.3.x-installation-guide-windows/page/GUID...

Its a fairly simple product.

if you want to do it on one machine or manually. 

  1.  download the latest zip of the client from either the download site or software manager.
  2. Extract the zip 
  3. Find your OS exe and double click it. 

if you need help you can always call support. We will be glad to give you a hand. 

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 12

Re: Internal Error

Jump to solution
Updated the client from ePO and received an Application Control block but I'm not sure why.

Details: McAfee Application Control prevented an attempt to modify file C:\windows\TEMP\{B1BB9F27-7E28-405D-88C1-862700E94DFD}\setup-win-8-10-2012-amd64-8.3.2.133.exe by process C:\Windows\SysWOW64\explorer.exe (Process Id: 11640, User: NT AUTHORITY\SYSTEM).
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 8 of 12

Re: Internal Error

Jump to solution

Please check the S3diag for the same error. Should tell you why. i bet its because the exe is solidified and it probably tried to clean up or something but start there. 

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 9 of 12

Re: Internal Error

Jump to solution
OK. It looks like I'm too late -- the log has been overwritten (it happened a couple of days ago).

I guess I don't understand why it would be blocked from doing whatever it needed to do because it was run from the McAfee agent -- wouldn't it be trusted with McAfee certificates and such?
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 10 of 12

Re: Internal Error

Jump to solution

It should be .. but KB91662 was not added making the mcafee cert an updater.  But in this case

the block you show states explorer is trying to overwrite (typically the file is solidified, meaning protected from write or deletion.) so thats really what we need to verify first.

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community