☰
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
User64499372
User64499372
Level 7
Report Inappropriate Content
Message 1 of 3
‎09-26-2018 04:10 AM

Extension Installation Error when adding application control 8.2 extension

We currently operate ePO 5.9.1 and application control 8.1. Within ePO, we have tried by method of Software Manager and via manual extension install method to update the extension to application control 8.2 and it comes up with Extension Installation Error. Unable to install extension.java.sql.SQLEXCEPTION: the index 'IX_SCOR_BINARY_REPUTATION_GTI_TTL_EXPIRY_UTC' is dependent on column 'SHA1'. We cannot proceed with application control 8.2 upgrade of extension. Orion log have the same level of error information.

Any ideas other than raising a ticket with McAfee Support?

0 Kudos
Reply
2 Replies
Highlighted
BEllis
McAfee Employee BEllis
McAfee Employee
Report Inappropriate Content
Message 2 of 3
‎09-26-2018 05:37 AM

Re: Extension Installation Error when adding application control 8.2 extension

what exension are you upgrading from ?

 

Do you have the orion log in dubug, can you share?

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

0 Kudos
Reply
User64499372
User64499372
Level 7
Report Inappropriate Content
Message 3 of 3
‎10-06-2018 06:24 PM

Re: Extension Installation Error when adding application control 8.2 extension

Upgrading from 8.1 to 8.2

I have uploaded the orion log with debug set to the McAfee Support case

0 Kudos
Reply
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator

    • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community


    Corporate Headquarters
    2821 Mission College Blvd.
    Santa Clara, CA 95054 USA

    Consumer Support   |   Enterprise Support   |   McAfee.com

    Legal   |   Privacy   |   Copyright © 2019 McAfee, LLC