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User64499372
Level 7
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Message 1 of 3
‎09-26-2018 04:10 AM

Extension Installation Error when adding application control 8.2 extension

We currently operate ePO 5.9.1 and application control 8.1. Within ePO, we have tried by method of Software Manager and via manual extension install method to update the extension to application control 8.2 and it comes up with Extension Installation Error. Unable to install extension.java.sql.SQLEXCEPTION: the index 'IX_SCOR_BINARY_REPUTATION_GTI_TTL_EXPIRY_UTC' is dependent on column 'SHA1'. We cannot proceed with application control 8.2 upgrade of extension. Orion log have the same level of error information.

Any ideas other than raising a ticket with McAfee Support?

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BenEllis
McAfee Employee
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Message 2 of 3
‎09-26-2018 05:37 AM

Re: Extension Installation Error when adding application control 8.2 extension

what exension are you upgrading from ?

 

Do you have the orion log in dubug, can you share?

McAfee Support

Benjamin Ellis

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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User64499372
Level 7
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Message 3 of 3
‎10-06-2018 06:24 PM

Re: Extension Installation Error when adding application control 8.2 extension

Upgrading from 8.1 to 8.2

I have uploaded the orion log with debug set to the McAfee Support case

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