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geek
Level 10

Change control issue.

Hi all !

I have got next environment:

EPO 4.6 with Change controll installed

XPSP3 with solidcore agent installed (6.0.0-340)

I try to override defined read protection rule. For programs  -that is works fine. But it does not work (for me) for specified user. I added user (solidcore) to trusted users group by importing from AD.

Change control issue.jpg

Could someone provide me troubleshooting steps to resolve this issue?

Regards.

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2 Replies
vjain
Level 7

Re: Change control issue.

See if it helps

McAfee Change Control 6.0 Known Issues

https://kc.mcafee.com/corporate/index?page=content&id=KB73527

Issue: In some cases, using the user name field of reported events on the ePO as a trusted user may not work if the client system is part of an AD domain. This is because the domain name reported in the events is not the full AD domain.

Workaround: Use the environment variable USERDNSDOMAIN of AD client as the domain name. Alternatively, review the properties of the My Computer icon to identify the complete user name to specify as the trusted user.

If this does not work, please open a case on our service portal.

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geek
Level 10

Re: Change control issue.

Hi!

Thanx for your answer.

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