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CIPHENT.com
Level 11

BMC Remedy Version 7.0.01 Patch 5 with Analytics server 3.7.1

Can I integrate this remedy version with analytics 3.7.1? I heard that the connectors are not there yet - is that true? Anyone..!!

- Amiya

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6 Replies
CIPHENT.com
Level 11

Re: BMC Remedy Version 7.0.01 Patch 5 with Analytics server 3.7.1


Can anyone confirm or provide information on this from McAfee product management team?

- Amiya

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jhaynes
Level 12

Re: BMC Remedy Version 7.0.01 Patch 5 with Analytics server 3.7.1

The Remedy 7 connector is not available out of the box and is developed on a customer-by-customer basis to meet their specific needs. This project is usually taken up by Professional Services at a cost.

Jeff Haynes

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CIPHENT.com
Level 11

Re: BMC Remedy Version 7.0.01 Patch 5 with Analytics server 3.7.1

Thanks Jeff. You answered my question - customer did purchase the PS time. Thanks!

- Amiya

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McAfee Employee

Re: BMC Remedy Version 7.0.01 Patch 5 with Analytics server 3.7.1

Make sure Analytics Server is not install on Windows Server 2008 (32-bit) platform. This is documented in the release notes.

Edit: I talked to PM a few minutes ago. Remedy 7 is not supported at this time. It will be supported in the future. The reason is Remedy 7 uses a different API which is not compatible with current Analytics Server.

Message was edited by: RobertM on 9/10/10 2:34:13 PM PDT
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ytmstry
Level 7

Re: BMC Remedy Version 7.0.01 Patch 5 with Analytics server 3.7.1

Does anyone know if Remedy 7 is supported for this now?  I know it was stated that PS would have to be contacted but I just wanted to check on it here first.

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McAfee Employee

Re: BMC Remedy Version 7.0.01 Patch 5 with Analytics server 3.7.1

Support for BMC Remedy 7.5 and 7.6 has been added to Solidcore 5.1.2 released.

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