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Application Control installation failed via ePO client task

I have a small amount of sporadic systems that are failing on the installation of Application Control that are run either as a scheduled client task, or a Run Client Task now - Product Deployment. We are running the latest version 7 in our environment.

As a test, I have tried pushing version 6 to no avail. I have also pushed with both HIPS Firewall and IPS disabled, as well as Virus Scan Access Protection disabled.

Every time, the ePO error shows:

Details: Product "SOLIDCOR5000_WIN" installation failed, reason "Unknown error"..

All other products pushed fine. Any ideas of what else I can try?

4 Replies
bdubya
Level 8
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Message 2 of 5

Re: Application Control installation failed via ePO client task

About all I can suggest is to look locally on each computer in the Application Event Log (source: MsiInstaller) and get more info from c:\windows\solidcore_setup.log and/or c:\windows\solidcore_installer.log. I find it's usually an msiexec error.

For 1603 - May need to manually uninstall solidcore if it got part-way through and bombed.  Sometimes there's just an install already running or Solidcore actually did install and it just needs a reboot.

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Re: Application Control installation failed via ePO client task

Might not be related, but we had a similar issue on our endpoints. After analysing a ProcMon dump we found the presences of a `C:\Program Files\McAfee\Solidcore` directory from a previous version was causing the installation to fail. Simply deleting this directory allowed the installation to succeed.

HTH,

Mick

Re: Application Control installation failed via ePO client task

i have a similar issue with RSD 5.0.5 - i can deply via ePO but when i try to remove it via ePO i receive

the problem for me is that for a test i installed it successfully on more than 250 clients and now i have to remove them....:-(

lozaza
Level 8
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Message 5 of 5

Re: Application Control installation failed via ePO client task

we had this problem in linux that turned out the firewall is blocking the port. can you do wakeup agent and check the version compatibility.

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