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wemeuj03
Level 7

unable to remove intel at service

I would like to uninstall thisthing but it says that UNABLE TO REMOVE...Please help me about this.

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10 Replies
exbrit
Level 21

Re: unable to remove intel at service

OK I will alert support to take a look at this thread.  I don't know how long that will be from now but in the meanwhile AT Support for your area is:

From Philippines, dial 1-800-8-908-6452 (toll free) or 1-800-1-441-0718 (PLDT) (toll free)
Language: English
Support hours: 24x7x365

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Moderator
Moderator

Re: unable to remove intel at service

Hi wemeuj03,

Did you try contacting Tech Support through the above numbers If not I may assist you from here.

Regards

Tier 2.5 Technician
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wemeuj03
Level 7

Re: unable to remove intel at service

No I did not since it took me a long time... Would U mind to help me Chinthanai??? Please...

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Moderator
Moderator

Re: unable to remove intel at service

Alright,

We can try Anti Theft uninstallation from Command line. Try the below steps and post me the results

  1. Go to the install location of Anti-Theft (usually C:\Program Files\McAfeeAntiTheft\1.0.1011.1\).{the version might vary}
  2. Hold Shift key and simultaneously Right click on the empty space of the folder.
  3. In the context menu select "Open Command window Here"
  4. Type the command uninstall.exe /continue and press ENTER

This will Uninstall Anti-theft from the PC however you need to Un-enroll the device in order to Remove Anti-Theft service fully.

Let me know once you are done with this so that I can proceed further..!

Regards

Tier 2.5 Technician
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wemeuj03
Level 7

Re: unable to remove intel at service

oNLY THIS 2.2.279.5 AND I don't understand the 2nd step...

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Moderator
Moderator

Re: unable to remove intel at service

In order to open the Command window in the Anti Theft installed location you need to do this step 2

Refer attached Image..

Open Command Window here.jpg

Tier 2.5 Technician
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wemeuj03
Level 7

Re: unable to remove intel at service

I don't have that kind of folder...please help me. I am sorry.

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Moderator
Moderator

Re: unable to remove intel at service

Is it Okay If I go ahead and take a remote access of your PC and help Uninstall McAfee Anti Theft..!

Tier 2.5 Technician
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wemeuj03
Level 7

Re: unable to remove intel at service

SORRY BUT I CAN'T...JUST LET ME HELP THROUGH THIS...

I ONLY HAVE THIS 2.2.279.5 AND WHEN I OPENED IT THERE'S NO SUCH ZIP FOLDER INNATE.

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