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my files are encrypted

Hello !I am Natalia. I have the problem. On my new SONY Ultrabook was pre-installed Windows 8 and Intel Anti-Theft Service, v.2.2. My computer was blocked. I it unlocked, but my files remained encrypted. Please, anybody help me to unlock my files.

2 Replies

Re: my files are encrypted

Hopefully someone from support will answer you soon but until then here is the Russian language Anti-Theft Support phone number:

From Russia, dial 8-10-8002-5851044
Language: Russian
Support hours: 06:00 - 18:00 Local Moscow time, Monday - Friday

Other numbers are listed here:  http://www.intel.com/support/services/anti-theft-svc/sb/CS-032771.htm

See the top or bottom of that page for countries not listed.

Message was edited by: Ex_Brit on 12/08/13 9:28:02 EDT AM
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Re: my files are encrypted

Natalia,

I have sent you a PM, please respond to that. Let me try to help you.

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