We have been told that if you do not know the paraphrase/password you are stuck. This product is EOL of life 2 years ago and end of support similar time. They are not assisting anymore sorry.
Many people are having the same problem with the Anti-Thief. The Anti-Thief it's impossible to remove from the PC and we can't recover this #$@ password. Furthermore, to change the motherboard it is unadimissible reccomendation once we need just a password or a token. Why are you still selling this product ? why the solutions links are broken? It is really terrible customer service problem. Please, just help us with solutions to get the token or to recover our password. I don't know what to do anymore. I'm realy sad with this problem. I thought McAfee was a safety reference software for PC, but it is not.
You can try to contact Technical Support However the product is EOL. As we have clearly stated.
Support to Anti-theft Service ended 2 years back and there has been several email notices sent to customers requesting to un-enroll the service prior to EOL.
If your device is locked you may be able to retrieve your unlock password through the Anti-Theft web portal through the expired subscriptions link on the subscription page of My Account. Support does not have access to your password.The ability to unlock your device remains unchanged; you will need to enter your 8 character unlock password. If you are unable to remember or recover your unlock password, the Anti-Theft service will follow its design and lock the device. At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.
Catdaddy I can't understand why you can't give me the steps to get a token or a password to recover my notebook. A new motherboard is not necessary. It's the worst solution. It's almost the same of saying to me buy a new PC. Can you understand that it is only a password? what do you do with your money. Do you throw in the trash?