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blocked by intel Anti Theft

Hello my laptop was blocked by intel Anti Theft last night. Can someone please help me how to resolve this?

14 Replies
Reliable Contributor Peacekeeper
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Message 2 of 15

Re: blocked by intel Anti Theft

We have been told that if you do not know the paraphrase/password you are stuck. This product is EOL of life 2 years ago and end of support similar time. They are not assisting anymore sorry.

Some reading

Re: Laptop locked by Anti Theft. Please help.

anti theft locked

How to unlock anti theft

Anti theft EOL announcement

Re: blocked by intel Anti Theft

Many people are having the same problem with the Anti-Thief. The Anti-Thief it's impossible to remove from the PC and we can't recover this #$@ password. Furthermore, to change the motherboard it is unadimissible reccomendation once we need just a password or a token. Why are you still selling this product ? why the solutions links are broken? It is really terrible customer service problem. Please, just help us with solutions to get the token or  to recover our password. I don't know what to do anymore. I'm realy sad with this problem. I thought McAfee was a safety reference software for PC, but it is not.

Reliable Contributor catdaddy
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Message 4 of 15

Re: blocked by intel Anti Theft

As Peacekeeper stated, unfortunately the only other recourse is to contact the Manufacturer/or replace the Motherboard.

Cliff
McAfee Volunteer

Re: blocked by intel Anti Theft

Chage the motherboard. Really? because of a password? are you crazy man? I don't have money for that.

Re: blocked by intel Anti Theft

Why I need to call The Manufacturer if the problem is with your software? Man it's only a password or a token. Where can I recover that?

Re: blocked by intel Anti Theft

are there someone to call in McAfee to solve my problem? I'm from Brazil.

Reliable Contributor catdaddy
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Message 8 of 15

Re: blocked by intel Anti Theft

Refer to this post,

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 9 of 15

Re: blocked by intel Anti Theft

You can try to contact Technical Support However the product is EOL. As we have clearly stated.

Support to Anti-theft Service ended 2 years back and there has been several email notices sent to customers requesting to un-enroll the service prior to EOL.

If your device is locked you may be able to retrieve your unlock password through the Anti-Theft web portal through the expired subscriptions link on the subscription page of My Account. Support does not have access to your password.The ability to unlock your device remains unchanged; you will need to enter your 8 character unlock password. If you are unable to remember or recover your unlock password, the Anti-Theft service will follow its design and lock the device. At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.

Cliff
McAfee Volunteer

Re: blocked by intel Anti Theft

Catdaddy I can't understand why you can't give me the steps to get a token or a password to recover my notebook. A new motherboard is not necessary. It's the worst solution. It's almost the same of saying to me buy a new PC. Can you understand that it is only a password? what do you do with your money. Do you throw in the trash?