cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7
Report Inappropriate Content
Message 1 of 11

Uninstalling expired Intel Anti-Theft

Hi,

I've been trying to uninstall the Anti-theft on my laptop because it's expired but failed. When I ran the ESU.exe, this is what I got:

AT Enrollment Code         = 2

AT Enrollment Status       = Active

Remaining Time to Lock  = Off

ISV ID                               = 5000

Platform ID                        = 0000EE4C

Can someone please help me?

10 Replies
Highlighted

Re: Uninstalling expired Intel Anti-Theft

I will alert someone in support but I think it best that you contact Technical Support directly yourself, the link is below.

If you do, or have done already, please post the session ID so my contact can look it up.

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Removal Tools

Highlighted
Level 7
Report Inappropriate Content
Message 3 of 11

Re: Uninstalling expired Intel Anti-Theft

Hello Peter,

My session ID is 52002577

Highlighted

Re: Uninstalling expired Intel Anti-Theft

Thanks.  I've emailed my support contact and hopefully he will post here soon.

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 11

Re: Re: Uninstalling expired Intel Anti-Theft

Hi

Thank you for the information. I will be contacting you for setting up a Support session. Please standby..!

Highlighted
Level 7
Report Inappropriate Content
Message 6 of 11

Re: Re: Uninstalling expired Intel Anti-Theft

Hi Selvan,

I am currently at the office so I don't have my personal laptop with me. Could you contact me in 5 hours time please?

Thanks!

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 11

Re: Re: Uninstalling expired Intel Anti-Theft


izzah wrote:



Hi Selvan,



I am currently at the office so I don't have my personal laptop with me. Could you contact me in 5 hours time please?



Thanks!


Sure

Highlighted
Level 7
Report Inappropriate Content
Message 8 of 11

Re: Uninstalling expired Intel Anti-Theft

Hi Selvan,

I'm available for the support session.

Thanks!

Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 9 of 11

Re: Re: Uninstalling expired Intel Anti-Theft

Please follow me in Inbox / Connections stream so as to send / receive messages

Highlighted

Re: Re: Uninstalling expired Intel Anti-Theft

You two should be able to message each other now, I just checked.

Peter

Moderator

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community