I have a ASUS ux32vd for years which comes with the Intel Anti-Theft Technology. I enrolled this service when I bought the computer then I did not this laptop for one year then I found the service is terminated. I tried a lot to unenroll this service but no success. Now I could even not get any support from both ASUS and Intel.
During the web searching I found this community so I hope I could get some help with the unenrollment.
Let me post esu.exe screenshot first:
I still know everything for this account, email, phone and password. They are still working now. But the problem is I don't remember the security question answer so I was unable to unenroll.
When this security answer was not needed to unenroll with the AT recovery tool, I keep getting the error message "No Internet Connection", as shown in following screenshot,
I want to give this laptop to others now so I want to deactivate the AT service. Could anyone please help me with this issue? Thanks for the help.
Unfortunately we Mods are incapable of assisting you. Hopefully one of our Resident Tier 2.5 Techs will pick up this thread and add to the discussion. During the interim, I will bring this thread to their attention. Being uncertain as to their on hours,will determine how quickly they respond.
Can you provide a 'Service Request #' which you created by attempting to contact Support?
All the Best,
Hi catdaddy, thanks for the quick reply, I have tried chat and call for support they both could not the solve the problem, so I think I have two Request numbers. One is 2019902343 and another one is 2019117204. Hope I could get a respond soon.
Thanks very much for your information and the kind help!
You are quite welcome. Hopefully we will hear something soon, thank you for the Service Request numbers.
Been a Long Day....
All the Best,