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bluez
Level 7
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Message 1 of 7

Unable to uninstall Anti theft

Hi.

  1. AT came pre-installed in my Asus laptop.
  2. Did not activiate it.
  3. But was not able to install Anti-virus program due to the existence of AT.
  4. Came upon this intel online support website http://www.intel.com/support/services/anti-theft-svc-mcafee/sb/CS-033944.htm.
  5. Have 2 issues: (a) cannot locate "Intel AT Service" (b) No password since I did not activate it at all (ask Asus for password, they refer me to Mcafee).

Can someone from level 2 mcafee support assist me? I am tired and frustrating going in circle with issues still unresolved.

Thanks!

6 Replies
exbrit
Level 21
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Message 2 of 7

Re: Unable to uninstall Anti theft

I've emailed my contact in support, hopefully they'll be along soon.

Moderator
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Message 3 of 7

Re: Unable to uninstall Anti theft

Hi bluez,

I have sent a Private Message Please respond to proceed further..!

Re: Unable to uninstall Anti theft

Please do the same for me. The trial came pre-installed on my Asus machine.

Thanks

Ralph

exbrit
Level 21
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Message 5 of 7

Re: Unable to uninstall Anti theft

patchesenator wrote:

Please do the same for me. The trial came pre-installed on my Asus machine.

Thanks

Ralph

Also see new thread here:  https://community.mcafee.com/message/311641#311641

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Message 6 of 7

Re: Unable to uninstall Anti theft

Hi patchesenator,

I have responded to you in the link which Ex-Brit posted above..!

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Message 7 of 7

Re: Unable to uninstall Anti theft

Hi Bluez,

Can we have an status update on the issue that you were facing. Please let us know if your issue is resolved and if you were able to uninstall the McAfee Anti-theft product from the computer.

Regards

Pritish P.