I purchased a Dell Inspiron 7537 with Windows 8.1 which had McAfee factory installed. I would like to uninstall it.
When I use Control Panel/Programs and Features I see McAfee Anti-Virus in the programs list. When I select it and uninstall, nothing happens.
I have searched the communities and tried several things but nothing works.
I ran the Intel ESU utility and it tells me
Error: AT MEI/HECI driver initialization failed
AT Enrollment Code: 8193
AT Enrollment Status: Not Enrolled
I downloaded the MCPR (removal tool) and when I try to run it I get an error: This tool cannot run with McAfee Anti-Theft installed. Please contact support for help.
I saw a post suggesting to delete references to McAfee from program files and the registry. But when I went to Program Files and tried to delete the McAfee directories, I got an error "This action cannot be completd because the folder or a file in it is in use by another program."
I went to Task Manager and removed McAfee from Startup and stopped the processes named McAfee, I went to the services and stopped the McAfee services I saw there. I rebooted and tried again but I got the same error.
If you have any suggestions as to how I can remove this software that I did not install or register, I would greatly appreciate it.
McAfee anti theft is by design difficult to uninstall. Please contact Technical Support at the top of this page under Useful Links for assistance in removing the software