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Unable to remove Anti-Theft

I purchased a Dell Inspiron 7537 with Windows 8.1 which had McAfee factory installed. I would like to uninstall it.

When I use Control Panel/Programs and Features I see McAfee Anti-Virus in the programs list. When I select it and uninstall, nothing happens.

I have searched the communities and tried several things but nothing works.

I ran the Intel ESU utility and it tells me

Error: AT MEI/HECI driver initialization failed

     AT Enrollment Code: 8193

     AT Enrollment Status: Not Enrolled

I downloaded the MCPR (removal tool) and when I try to run it I get an error: This tool cannot run with McAfee Anti-Theft installed. Please contact support for help.

I saw a post suggesting to delete references to McAfee from program files and the registry. But when I went to Program Files and tried to delete the McAfee directories, I got an error "This action cannot be completd because the folder or a file in it is in use by another program."

I went to Task Manager and removed McAfee from Startup and stopped the processes named McAfee, I went to the services and stopped the McAfee services I saw there. I rebooted and tried again but I got the same error.

If you have any suggestions as to how I can remove this software that I did not install or register, I would greatly appreciate it.

4 Replies
k3tg
Level 14
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Message 2 of 5

Re: Unable to remove Anti-Theft

McAfee anti theft is by design difficult to uninstall. Please contact Technical Support at the top of this page under Useful Links for assistance in removing the software

Re: Unable to remove Anti-Theft

Thank you for the swift response - I will contact them today and post the result.

Reliable Contributor exbrit
Reliable Contributor
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Message 4 of 5

Re: Unable to remove Anti-Theft

Also moved this to Anti-Theft as the best spot.

Reliable Contributor selvan
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Message 5 of 5

Re: Unable to remove Anti-Theft

Hi Robinraben,

Please let us know if you contacted Tech Support and removed Antitheft Service from your computer..! If Yes Please mark this thread as Answered..!

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