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Unable to access Web console to unlock anti-theft

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Hello Everyone,

I would like to seek assistance. I'm unable to find the webconse in the mcafee website for me to unlock the "Monthly lock" of the anti theft trial. I also noticed that my device (laptop) is not anymore registered on my mcafee account. As a result i can't open my laptop.

Please.... help...

1 Solution

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Re: Unable to access Web console to unlock anti-theft

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Hello Everyone Hello all moderators. I just want everyone to know that my issue has been resolve already. All you have to do is call the intel tech and answer all security questions for them to give you the password for the token. THANKS EVERYONE!

View solution in original post

45 Replies
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Re: Unable to access Web console to unlock anti-theft

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Let me know what information you will be needing. Thanks alot Pleas help

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Re: Unable to access Web console to unlock anti-theft

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My computer is locked due to the anti theft.

email associated to the mcaffe account is: email removed for security mod

Platform ID: 00004DFA

Service Provider ID:  5000

Platform Recovery ID: KYJPC3JB0624IKQ2IRTIU44JTI    -    all I or capital i

Message was edited by: Peacekeeper on 25/09/13 6:07:58 PM
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Re: Unable to access Web console to unlock anti-theft

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Have you called

Intel® Anti-Theft Service — Telephone support for the Intel® Anti-Theft Service Provided by McAfee

There are also some techs checking these threads as we mods cannot help with AT issues.

RE your account issues best I get 1 of these techs to popin here. Done that.

Oh did you try to remove Mcafee at all? That clears the account listed PC you are on at the time.

Message was edited by: Peacekeeper on 25/09/13 6:15:28 PM
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Message 5 of 46

Re: Unable to access Web console to unlock anti-theft

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Hi federalland

I've sent you a PM kindly respond to it in order to proceed further..!

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Message 6 of 46

Re: Unable to access Web console to unlock anti-theft

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Hi

Is it okay If I can give you a call now..?

Please respond

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Message 7 of 46

Re: Unable to access Web console to unlock anti-theft

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Federalland

Please do post the screenshot here. So that I can send a summary to the concerned team. Will get back to you If I need any other details.

Regards

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Re: Unable to access Web console to unlock anti-theft

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Done Sir. Please check inbox.  Thank you so much for your help have a blessed day!

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Message 9 of 46

Re: Unable to access Web console to unlock anti-theft

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Hello federalland!!! did you find the solution?

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Re: Unable to access Web console to unlock anti-theft

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Dear Selvan,

I have simlar problem. My laptop is locked . I need to unlock using webconsole. I can´t fine Anti theft webconsole Mcafee account. Please help me solve this problem.

Regards

Sridhar

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