cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Sony Vaio laptop locked: Intel Platform Attack Detected

Hi, 

Our laptop was not in use for a short while, and now when I start it I keep getting an on-screen message saying 

Intel(R) AT supported system lock due to: Platform Attack Detected. 

Please select one of the following for platform recovery:

1 - User Password

2 - Server Token Password

WWAN NIC not available. 

Select one of the above options to proceed...

 

 

This device has been locked and may have been lost. 

If found, please use the following information to return the device. 

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Platform ID: 00007A28

Intel(r) AT Service Provider ID: 5,000

 

I do not have the password to unlock this. The laptop service centre also does not know how to help. I read through the forum discussions here and saw that you might be able to help me recover my laptop. 

Please advise on what I should do? Thank you. 

Labels (1)
1 Reply
Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: Sony Vaio laptop locked: Intel Platform Attack Detected

Sorry Anti theft is way past its end of life Mcafee will not support attempts to bypass teh passwrd and if you do not have the password or secret questions the laptop would need a new motherborad.

Anti theft EOL

How to unlock a lattop locked by AT

 

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community