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Short cut to Vault icon is missing and a user can't login to access files

I have a user who stated she was  unable to login to her Vault and when I looked at users PC I noticed  that the icon for the Vault was there but the picture for the icon was  not as if the path was changed. I tried to click on it and nothing was  working. It appears as if it is not installed on the machine anymore but  the windows menu shortcut is there.

I have looked high and low for another issue like this and I have not see anything like this.

I  am sure this is very vague and not enough information but I honestly  don't know what else to say or explain. Should I re-install the  software? She has files that she can't access and they are extrememly  important.

1 Reply
Dinz
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Re: Short cut to Vault icon is missing and a user can't login to access files

Hi bkrause,

Please Run MVT from the link below:

http://mvt.mcafee.com/

 
Restart the computer after MVT completes.


If you still cannot open McAfee Anti-Theft after running MVT, you will need to reinstall the program.

Note: Personal Vaults, and the data stored within them, will not be lost if you reinstall McAfee Anti-Theft. All Vaults will be available after a successful reinstall.

Regards,

Dinesh K

McAfee Online Community Moderator