I have called about this issue a number of times.
My laptop had a hardware change which activated the Anti-theft technology.
This Anti-Theft was registered for the email address:removed for your privacy & security by Moderator
I see the below error message when I start my laptop:
Now, I do not have either the Passphrase or the Server Recovery token so I cannot unlock my laptop.
I cannot go even in the BIOS screen. So, I cannot even reinstall the OS.
As you can see in the error message, it says "For help, contact http://mcafee.com" and it also gives the platform id:00013042 and provider id:5000.
I have provided proof of purchase of my laptop in the past and can provide again if needed.
Please help resolve this ASAP.
One more thing, I was told by the Mcafee Technical Support team that my case has been elevated to the Executive Customer Assistance Team (Eric Robinson) -- and that they will contact me.
But so far they have not contacted yet.
Hi, I recently used the server recovery token method and I noticed that it gives me the "Platform Recovery ID"
It asked me to give it to IT. But this ID keeps changing..If you want, we can work together and I can provide you the Recovery ID to unlock the laptop.
Ok. One clarification that I came to know from my brother who had this laptop before me. The laptop never had a motherboard replaced; only a repair was done on it. The repair was done to fix a display issue with the laptop. As soon as the repair was done, the Anti-Theft issue started.