We just finished our Conference Call. Selvan informed us that each individual varies in how their account was set-up. Therefore he needs to review your particular information, and come to a conclusion on how to proceed. He will reach out to you upon his findings
It may be that you have to answer Security Questions as well.
Thank you for your patience and understanding..
Hope this helps...
Am unable to pull up the records for your device. Looks like your case is a complicated one where chances of getting to a solution is nearly impossible. Note that we will continue to investigate after you open a ticket with Support.
Contact Support from https://service.mcafee.com