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Message 1 of 14

Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

Please help me ! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

That's where all my working papers for me 4 days later to fly on a business trip. This is a disaster!!! On him all my information. All projects, graphics, bills. Have all the documents, receipts after buying this computer ! I do not remember that I set any password.!!!

Writes that the device is locked please contact service.mcafee.com

Platform ID 0000449A

Intel (R) Anti-Theft Technology service provider Id: 5000

This situation for the first time in 3 years of use of this laptop.5XAziXkLA34.jpg

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Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

​,

                 I will attempt ask for a Tier 2.5 Technical Engineer to add to the discussion.

​ Could you or one of your Colleagues kindly assist this user?

Cliff
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Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

I am first and only owner of this computer.

And frankly, I don't remember what here I would put any password.

The computer often recently flew from Windows in the BIOS. But still more or less worked properly. Tonight I decided to clean it. And the result was this.

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Message 4 of 14

Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

uSc3s7o08xE.jpg

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Message 5 of 14

Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

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Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

We mods cannot help for anti-theft that is why CD called for a 2.5 level tech to help here. We do not know his work schedule so maybe better to call support as you said you need the docs asap.

Support

McAfee Anti-theft service is End of life Jan 2015 and Support was ended March 2015. Please see TS101986 - Anti theft End of Life Announcement

While Support has ended a year and half back McAfee will be doing their best to assist you. Keep in mind that the process would take longer than usual since the Service is EOL.

Do you remember answering any security questions?

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Message 7 of 14

Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

I don't remember what to put the password, and sozdovat security issues.

it was the last computer in the store, I gave him out in the window (the counter) of the shop, maybe this team has developed.

although if there are emails kleopk@ or kleo-killer@ or other old mine, then Yes, most likely I put a password and forgot it.

And most likely I will be able to answer the security questions.

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Message 8 of 14

Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

​,

                   This has been brought up as a Topic of Discussion on todays 'Conference Call'. We appreciate your patience and understanding. For the Technician/Engineer stays (Inundated) with other daily obligations.

Thank you,

CD

Cliff
McAfee Volunteer
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Message 9 of 14

Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

Thank you very much! Will wait for a response.

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Message 10 of 14

Re: Please help Me!!! My Ultrabook ASUS UX31A was locked by Intel Anti-Theft.

I hope that you can help in my situation )))) and can help and answer me

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