McAfee Anti-theft service is End of life Jan 2015 and Support was ended March 2015. Please see TS101986 - Anti theft End of Life Announcement
While Support has ended a year and half back we will be doing our best to assist you. Keep in mind that the process would take longer than usual since the Service is EOL.
In order to proceed further please answer the Security Questions below
Question 1 : What was your dream job as a child?
Question 2 : What was your childhood nickname?
Syamsul Yusoff wrote:
2. mat pesal
Your answers are right. Please contact Support from https://service.mcafee.com preferably from an alternate PC and have your device unlocked. Post back in this thread if there are any clarifications.