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muhlis
Level 7
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Message 1 of 3

My Asus laptop locked by Anti-Theft. I need help to unlock Anti-Theft

Hello

My laptop locked by Intel Anti-Theft. I removed and reinsert again BIOS battery because laptop was freezing and witing while starting. Afterwards laptop started attached screen showed. I searched forums but there is no solution for it.

I have only below Recovery key when I enter the 2- Server Token Password section

Recovery Id: ARE6KPPLT4FJH6G3YMF64U6YEY

Before I didn't install any Mcafee Anti-Theft software. So I don't know any password for both sections.

Platform ID : 00009887

Is it possible to recover password with Recovery ID?

2 Replies
Reliable Contributor catdaddy
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Re: My Asus laptop locked by Anti-Theft. I need help to unlock Anti-Theft

​,

                  It would be best for you to contact Technical Support, as Anti-Theft is no longer supported. I apologize as we cannot assist here either on the Forum.  https://service.mcafee.com/webcenter/portal/cp/home/contact

Cliff
McAfee Volunteer
Reliable Contributor selvan
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Message 3 of 3

Re: My Asus laptop locked by Anti-Theft. I need help to unlock Anti-Theft

Hello,

Support doesn't have any solution either. The AT Service was EOS (End of Support) 2 years ago and your best bet is to contact your system manufacturer to replace the Motherboard.

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