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McAfee Anti-theft not working and I can't access files

I have a user who stated she was unable to login to her Vault and when I looked at users PC I noticed that the icon for the Vault was there but the picture for the icon was not as if the path was changed. I tried to click on it and nothing was working. It appears as if it is not installed on the machine anymore but the windows menu shortcut is there.

I have looked high and low for another issue like this and I have not see anything like this.

I am sure this is very vague and not enough information but I honestly don't know what else to say or explain. Should I re-install the software? She has files that she can't access and they are extrememly important.

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Re: McAfee Anti-theft not working and I can't access files

Duplicate to other thread in Anti-Theft, so locking this one.

Message was edited by: Ex_Brit on 08/09/10 1:15:43 EDT PM