cancel
Showing results for 
Search instead for 
Did you mean: 
neis
Level 7
Report Inappropriate Content
Message 1 of 15

Laptop locked by Anti Theft. Please help.

My laptop is locked by Anti Theft and the web console doesn't seem to work anymore so I can't unlock it with a token like I used to. I don't remember the user password so I can't do it that way either. I tried to get help from Mcafee's support chat but they couldn't help and told me to call phone support, I can't do that I really need help online.

Here's a screen for the IDs:

IMAG0759.jpg

Can anyone help please?

14 Replies
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 2 of 15

Re: Laptop locked by Anti Theft. Please help.

​,

                I Will attempt to get a internal Tier 2.5 Technician to assist you.

                ​  Could you kindly assist this user?

Note:  This is correspondence from a prior thread;

Please note that McAfee Anti-theft is EOS (means there is no Support since March 2015). Getting Support through this Forum is very limited. To start with, answer the questions below

1. Are you the original owner of this device?

2. What are the changes that you made to the Hardware

Cliff
McAfee Volunteer
neis
Level 7
Report Inappropriate Content
Message 3 of 15

Re: Laptop locked by Anti Theft. Please help.

I am the original owner, I can provide proof if needed.

I recently changed the screen that was broken but I didn't change anything other than that. It's not the first time it gets locked like this, it happened pretty often actually, every few weeks or so. Usually I'd unlock it using a server token but it seems like I won't be able to do that anymore since the link to the web console gives me an ''unexpected error''.

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 4 of 15

Re: Laptop locked by Anti Theft. Please help.

Additional suggestions;

Please contact Technical Support from the below link by Chat and see if you can get assistance in unlocking the device

Support

You may refer to the below document for step by step instructions to contact Support

Step by Step guide to Contact IntelSecurity Support - Updated

Note: Anti-theft was End of Life - Jan 2015

          End of Service was Mar 2015

Cliff
McAfee Volunteer
neis
Level 7
Report Inappropriate Content
Message 5 of 15

Re: Laptop locked by Anti Theft. Please help.

Thank you for your quick response and the suggestion ​.

Unfortunately, I already tried and they couldn't help me this is why I came here for help.

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 6 of 15

Re: Laptop locked by Anti Theft. Please help.

I see..Then hopefully one of the Techs will repsond soon.

Cliff
McAfee Volunteer
Highlighted
neis
Level 7
Report Inappropriate Content
Message 7 of 15

Re: Laptop locked by Anti Theft. Please help.

I tried contacting Technical Support again and after a few days they told me that they couldn't do anything for me. Is there really nothing McAfee can do about this? I need this computer for work, I'm really stuck here...

Looks like this forum is my last hope.

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 8 of 15

Re: Laptop locked by Anti Theft. Please help.

I will attempt to contact our internal Tier 2.5 Technicians/Engineers on your behalf, again.

​  Could you kindly assist this customer please?

I have in addition sent them a email, as I am not aware of there days on/off.

Cliff
McAfee Volunteer
dicha
Level 7
Report Inappropriate Content
Message 9 of 15

Re: Laptop locked by Anti Theft. Please help.

I have the same problem

I went to a technicians and couldn't help me without the password

neis
Level 7
Report Inappropriate Content
Message 10 of 15

Re: Laptop locked by Anti Theft. Please help.

Thank you for your effort ​.

McAfee/Intel won't be able to help apparently, it's a shame to treat customers like this...

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community