Laptop locked by Anti Theft. Please help.

[neis]

My laptop is locked by Anti Theft and the web console doesn't seem to work anymore so I can't unlock it with a token like I used to. I don't remember the user password so I can't do it that way either. I tried to get help from Mcafee's support chat but they couldn't help and told me to call phone support, I can't do that I really need help online.

Here's a screen for the IDs:

Can anyone help please?

[catdaddy]

​,

                I Will attempt to get a internal Tier 2.5 Technician to assist you.

                ​  Could you kindly assist this user?

Note:  This is correspondence from a prior thread;

Please note that McAfee Anti-theft is EOS (means there is no Support since March 2015). Getting Support through this Forum is very limited. To start with, answer the questions below

1. Are you the original owner of this device?

2. What are the changes that you made to the Hardware

[neis]

I am the original owner, I can provide proof if needed.

I recently changed the screen that was broken but I didn't change anything other than that. It's not the first time it gets locked like this, it happened pretty often actually, every few weeks or so. Usually I'd unlock it using a server token but it seems like I won't be able to do that anymore since the link to the web console gives me an ''unexpected error''.

[catdaddy]

Additional suggestions;

Please contact Technical Support from the below link by Chat and see if you can get assistance in unlocking the device

Support

You may refer to the below document for step by step instructions to contact Support

Step by Step guide to Contact IntelSecurity Support - Updated

Note: Anti-theft was End of Life - Jan 2015

          End of Service was Mar 2015

[neis]

Thank you for your quick response and the suggestion ​.

Unfortunately, I already tried and they couldn't help me this is why I came here for help.

[catdaddy]

I see..Then hopefully one of the Techs will repsond soon.

[neis]

I tried contacting Technical Support again and after a few days they told me that they couldn't do anything for me. Is there really nothing McAfee can do about this? I need this computer for work, I'm really stuck here...

Looks like this forum is my last hope.

[catdaddy]

I will attempt to contact our internal Tier 2.5 Technicians/Engineers on your behalf, again.

​  Could you kindly assist this customer please?

I have in addition sent them a email, as I am not aware of there days on/off.

[dicha]

I have the same problem

I went to a technicians and couldn't help me without the password

[neis]

Thank you for your effort ​.

McAfee/Intel won't be able to help apparently, it's a shame to treat customers like this...