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kitti
Level 7
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Message 1 of 12

Intel anti-theft system lock due to platform attack detected

Hello, My friend's Notebook is Sony - Vaio. He does not know any passwords to unlock it. We speak in English not good. We only have the proof of purchase. Please help me to unlock it. Thank you.

sony-laptop.jpg

11 Replies
Reliable Contributor Peacekeeper
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Message 2 of 12

Re: Intel anti-theft system lock due to platform attack detected

You need to call Mcafee mobile support they only can assist you. What language/country are you in.

There is a choice of language in that link for the mobile products. If you still have an issue contacting them i will email a tech to join in here but please try the support path first. You having proof of purchase is good

Reliable Contributor catdaddy
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Message 3 of 12

Re: Intel anti-theft system lock due to platform attack detected

,

          Moved to Mobile Products for better assistance

Cliff

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Cliff
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Reliable Contributor exbrit
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Message 4 of 12

Re: Intel anti-theft system lock due to platform attack detected

Anti-Theft is more appropriate - no?  Have move it there.

---

Peter

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Reliable Contributor catdaddy
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Message 5 of 12

Re: Intel anti-theft system lock due to platform attack detected

Actually that is where I moved it from, by what PK had said...either one I guess.

Cliff
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Reliable Contributor exbrit
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Message 6 of 12

Re: Intel anti-theft system lock due to platform attack detected

It's not Mobile Products for a notebook.  Simple mistake.

I'll alert Selvan to post here.

a technician will be posting here soon I hope.

Reliable Contributor catdaddy
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Message 7 of 12

Re: Intel anti-theft system lock due to platform attack detected

Thanks

Cliff
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Reliable Contributor selvan
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Message 8 of 12

Re: Intel anti-theft system lock due to platform attack detected

Please post back the complete Lock Screen so as to get the "Platform ID". This is required to proceed further.

kitti
Level 7
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Message 9 of 12

Re: Intel anti-theft system lock due to platform attack detected

Hello Selvan, If you mean "Platform Recovery ID" as show in picture below.

If not, when i open Notebook, it show only the same thing. Please suggest on how to get "Platform ID"

thank you.

ID.jpg

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Reliable Contributor selvan
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Message 10 of 12

Re: Re: Intel anti-theft system lock due to platform attack detected

Hi

The Platform ID is an 8 digit alphanumeric string as in the below example. Please provide the same from your lock screen to proceed further.

platformid.jpg

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