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vongoh
Level 7
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Message 11 of 17

Re: Re: Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Hi Chinthanai,

I have a private message out to Sanjay so we can do another support call.  I am waiting a response.  Please keep the issue open

until it is resolved?  Thank you.

\

Reliable Contributor selvan
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Message 12 of 17

Re: Re: Re: Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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I can give you a callback and assist you further. Please let me know your availability today.

vongoh
Level 7
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Message 13 of 17

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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I missed a call this evening from Sanjay.   Can we try again for tomorrow evening? 

Let me know if 07/07/16 between 4PM - 9PM is good,  thanks.  

By the way - some things to keep in mind:

`1)  I want to know if I can try out a couple of candidate passwords on the lockout screen,  without

      permanently locking myself out.   I have a good idea of what the password might be, but I did

      not and do not want to make a move without knowing for sure what will happen.

2)  Remember:  we pulled the CMOS battery in order to reset a corrupt BIOs.   Did anyone on your end

     find out whether or not the process will either a)  Continue and reset the BIOs  or b)  Bring me back

     in a circle back to the original corrupt BIOs. 

I suppose we will find out when we try the password  or your method of getting past the screen .. but it

is this issue that I think will determine whether or not my laptop can be salvaged or whether it will be

a piece of junk from now on.   It would be good to know going in to this

Thanks so much for your assistance,

- Josh

Moderator sanjay
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Message 14 of 17

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Hi Josh,

I Have sent you a Private Message.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
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Moderator sanjay
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Message 15 of 17

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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I have sent you a private message. Please contact us back if you need further assistance.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
Reliable Contributor selvan
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Message 16 of 17

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Please mark this thread answered since there is no pending troubleshooting from our end.

Reliable Contributor exbrit
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Message 17 of 17

Re: Intel Anti-Theft locked my laptop at BIOS, need assistance

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Done.

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