I have a private message out to Sanjay so we can do another support call. I am waiting a response. Please keep the issue open
until it is resolved? Thank you.
I missed a call this evening from Sanjay. Can we try again for tomorrow evening?
Let me know if 07/07/16 between 4PM - 9PM is good, thanks.
By the way - some things to keep in mind:
`1) I want to know if I can try out a couple of candidate passwords on the lockout screen, without
permanently locking myself out. I have a good idea of what the password might be, but I did
not and do not want to make a move without knowing for sure what will happen.
2) Remember: we pulled the CMOS battery in order to reset a corrupt BIOs. Did anyone on your end
find out whether or not the process will either a) Continue and reset the BIOs or b) Bring me back
in a circle back to the original corrupt BIOs.
I suppose we will find out when we try the password or your method of getting past the screen .. but it
is this issue that I think will determine whether or not my laptop can be salvaged or whether it will be
a piece of junk from now on. It would be good to know going in to this
Thanks so much for your assistance,
I Have sent you a Private Message.