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popsicle
Level 7

Intel Anti-Theft locked computer - ASUS Zenbook

I run my own computer repair shop, and I should of course have thought about this before dismantling the computer, but I didn't, so here we are.

The customer cannot for the life of him remember the password for this, nor that he has even ever set it up, but he probably did once upon a time.

That means I will have to have some other way of getting into the computer, and turn off the IATT.

I can provide proof of ownership (original receipt) for the computer, if needed.

Can anyone help?

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43 Replies
catdaddy
Level 20

Re: Intel Anti-Theft locked computer - ASUS Zenbook

Since we Moderators are incapable of providing support/assistance in this matter. You can Contact Technical Support 24/7. Via Phone/Online Chat being most expedient.  https://service.mcafee.com/webcenter/portal/cp/home/contact

Cliff
McAfee Volunteer
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Moderator
Moderator

Re: Intel Anti-Theft locked computer - ASUS Zenbook

Hi

Please provide a photograph of the locked screen to proceed further.

Tier 2.5 Technician
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catdaddy
Level 20

Re: Intel Anti-Theft locked computer - ASUS Zenbook

Thank you Selvan

Cliff
McAfee Volunteer
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popsicle
Level 7

Re: Intel Anti-Theft locked computer - ASUS Zenbook

asus_iatt.jpg

Here's an image of the screen, sorry about the bad quality

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Moderator
Moderator

Re: Re: Intel Anti-Theft locked computer - ASUS Zenbook

Thanks but none of the text is readable. You could get us another close-up image of the screen to speed things.

Tier 2.5 Technician
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popsicle
Level 7

Re: Intel Anti-Theft locked computer - ASUS Zenbook

The text is as follows:

This computer has been disabled using Intel(R) Anti-Theft technology due to: Platform Attack detected

Time left to enter Passphrase <timer>

Please select one of the following for platform recovery

1. Passphrase

2. Server Recovery Token

Select one of the above options to proceed

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Moderator
Moderator

Re: Re: Intel Anti-Theft locked computer - ASUS Zenbook

Please provide the below information as well displayed on the same screen

Platform ID:

Service Provider ID:

Tier 2.5 Technician
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popsicle
Level 7

Re: Intel Anti-Theft locked computer - ASUS Zenbook

Platform ID: 0000EF90

Service Provider ID: 5000

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popsicle
Level 7

Re: Intel Anti-Theft locked computer - ASUS Zenbook

Any updates on this?

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