Hello. I have a laptop lenovo thinckpad t420s with intel anti-theft.
I installed the trial version Mcafee Anti-Theft, but on my McAfee Anti-Theft Web Console was a
"Your device's registration will be canceled soon". I try remote this application but he write me "removing the program impossible. try again", I manually delete all files and services.
in a week i power on my laptop and saw "You laptop is locked" i try write my pass, but it saw me "It's wrong". I recover my PC with recovery code.
Now every week I have to enter this code. How i may delete this application?
In this case it would be best to phone Support, it's a free call and for your area the number is 8 10 800 221 01044 available between 0900 and 1800 Monday to Friday. Ask for Technical Support.
.Message was edited by: Ex_Brit on 20/11/12 11:26:54 EST AM
That's probably because they are another country numbers.
From Turkey, dial 0811-288-0001, wait for operator (English Only), and then dial 1-800-257-5404 (Phone menu comes up in a supported local language or in English: "Please press option 1")
Support hours: 24x7x365
.Message was edited by: Ex_Brit on 12/12/12 7:53:38 EST AM
OK on the conference call we Mods have every Monday with McAfee someone from support tried to explain this to us. These chips don't activate themselves, the software has to be installed and activated for that to start and it kicks in if the machine hasn't been synchronized within a certain time period, 7 days if I recall correctly (sorry it was a long and involved explanation). If the system locks then you can unlock it with 8 digit passcode and the email used when the software was activated (not the download account password).
McAfee Support is the ONLY place that should be sorting out any locked machines that can't be unlocked for whatever reason. Sony Support most likely would have to contact then in any case to solve any problems put their way.
We were promised some new FAQ(s) to cover these issues soon. I asked again for people to post in these threads, and there are at least 4 in this section, but in case they don't I'm posting this to tell you we haven't forgotten you.
I install McAfee Anti-Theft, but mcafeeat.intel.com say me "wrong pass" and if i try recover pass: "No email address match was found. Please retype your registered email address." But on www.mcafee.com i may login with this email.