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aniara
Level 7
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Message 1 of 8

How to uninstall the virus-like-AntiTheft!!?

Shortly:

1. Mcafee trial is pre-installed on my ASUS S500CA laptop (Windows 😎

2. I did uninstall Mcafee apps with Add/Remove Software.

3. I use MCPR tool to remove the left-over.

4. Then it tell me that I still have Anti-theft service on my laptop!

5. Used ESU to check my enrollment status and here's the result:

Intel<R> Enrollment Status Utility for Anti-Theft Services v.1.0.0.1

- AT Enrollment Code    = 1

- AT Enrollment Status  = Not Enrolled

7. I did search all the topic that can help, but nothing show up.

--> Can't unistall it normally (because there it don't show up on program list and have no folders inside C drive)

--> Can't reinstall and uninstall it because there's no ATservice.exe in my C drive at all, and I can't download it from Mcafee homepage or Intel (https://atservice.intel.com/) because I have no Activation Code on Have-No-Ideas-Yellow-Activation-Card (or whatever it asked for)

So, what the heck do I have to do to get rid of this virus-like-antivirus-app now!!? If there's any help, pls send to my email tamdiepthao@live.com (because I won't check my inbox. this account is created just to ask for help). And, I'm staying Vietnam, so pls don't ask me to contact the McAfee Technical Support department for helps!!!

7 Replies
aniara
Level 7
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Message 2 of 8

Re: How to uninstall the virus-like-AntiTheft!!?

I run Task Manager, then there still McAfee and McAfee Service Host run in background process. And in my Local Service, there's still:

- McAfee OOBE Service2

- McAfee PC Task Scheduler Service

- McAfee platform Service

- McAfee Validation Trust Protection Service

Plus McAfee inside Common Files folder in my C Drive!

Pls help! I were planning to ghost a recovery image on my laptop, but not with trashes like this!

Reliable Contributor exbrit
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Message 3 of 8

Re: How to uninstall the virus-like-AntiTheft!!?

Someone from Support will help you shortly.  Anti-Theft is difficult to uninstall for a reason.  If it was easy a thief could remove it and use your machine with ease.

.

Message was edited by: Ex_Brit on 12/05/14 3:55:49 EDT PM
Reliable Contributor selvan
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Message 4 of 8

Re: How to uninstall the virus-like-AntiTheft!!?

Hi Aniara,

Please refer to reply # 7 in this Community thread to have this resolved. but before that please ensure that your PC is not enrolled with McAfee Anti Theft Service.

Regards

aniara
Level 7
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Message 5 of 8

Re: How to uninstall the virus-like-AntiTheft!!?

Hi Selvan,

I did try it before, and It's no help! In the end, it messed up with my system, and I had to reset my notebook back to factory! Then, there's still McAfee show up! And Intel Anti-theft problem still the same!

aniara
Level 7
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Message 6 of 8

Re: How to uninstall the virus-like-AntiTheft!!?

For further information,

The last time I reset my notebook with McAfee trial still installed in my system! There was an icon of AT Service, then I look up for its location, but nothing show up!? So, AT service even not installed in my notebook, and I keep get the message that it's still there!!?

Reliable Contributor selvan
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Message 7 of 8

Re: How to uninstall the virus-like-AntiTheft!!?

Hi aniara,

At this point I would suggest you call McAfee's Tech Support by clicking here for safe Removal of Anti-theft Service.

Moderator Pritish
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Message 8 of 8

Re: How to uninstall the virus-like-AntiTheft!!?

Hi Aniara,

Please let us know if you have tried contacting the McAfee Tech support and also let us know if the issue you are facing still persists.

Regards

Pritish P.

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