cancel
Showing results for 
Search instead for 
Did you mean: 

My laptop is Toshiba, it working nomarlly before, but today that show a black screen show "Intel anti-theft system lock due to platform attack detected",I don't know what attack for my laptop, and I didn't set any password and didn't installed  the Intel Anti-theft, And nobody have touch my laptop, what should i do can't unlock the laptop?

If need the proof of purchase, who should I provide it. Thanks!

1 Solution

Accepted Solutions
Reliable Contributor selvan
Reliable Contributor
Report Inappropriate Content
Message 4 of 4

Hi

Support to Anti-theft Service ended 2 years back.

If your device is locked you may be able to retrieve your unlock password through the Anti-Theft web portal through the expired subscriptions link on the subscription page of My Account. Support does not have access to your password.The ability to unlock your device remains unchanged; you will need to enter your 8 character unlock password. If you are unable to remember or recover your unlock password, the Anti-Theft service will follow its design and lock the device. At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.

3 Replies
Highlighted
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 4

Nothing we can do, sorry.  The product reached end-of-life/end-of-support almost 3 years ago.

Your only recourse is the original owner of the machine, or the maker of it.

See

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 3 of 4

Discussion successfully moved from Community Support to Anti-Theft

Cliff
McAfee Volunteer
Reliable Contributor selvan
Reliable Contributor
Report Inappropriate Content
Message 4 of 4

Hi

Support to Anti-theft Service ended 2 years back.

If your device is locked you may be able to retrieve your unlock password through the Anti-Theft web portal through the expired subscriptions link on the subscription page of My Account. Support does not have access to your password.The ability to unlock your device remains unchanged; you will need to enter your 8 character unlock password. If you are unable to remember or recover your unlock password, the Anti-Theft service will follow its design and lock the device. At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community