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janixe
Level 7
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Message 1 of 3

HELP: Intel(R) Anti-Theft Technology system lock due to : Platform Attack Detected

My laptop has been locked by Intel Anti-Theft Technology out of no reason.

Tried to approach McAfee Support but just like what have been told, they no longer able to support for this issue.

Tried to access web console plenty of times but to no avail.

Platfrom ID: 00009F90

Service provider Id: 5000

Please help I need my laptop back.  

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janixe
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Re: HELP: Intel(R) Anti-Theft Technology system lock due to : Platform Attack Detected

​ Appreciate if you could assist in this issue I'm facing.

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Moderator selvan
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Re: HELP: Intel(R) Anti-Theft Technology system lock due to : Platform Attack Detected

Hello Janice

As indicated by Support and on other discussions, McAfee Anti-theft is EOS and EOL. There is nothing we could do since McAfee doesn't have access to your password. It is an 8 digit numeric string which you can totally guess. If that doesn't work, then you are left with the only option of replacing the Motherboard (if your OEM still stocks it).