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amrewijten
Level 7

Computer blocked referring to anti-theft protection blockage - how to resolve ?

Today out of the blue my computer did not start-up. It showed a screen mentioning that the system is locked.

Intel(R) Anti-Theft Technology system lock due to : Platform Attack detected

There are two choices either recover by using a User Password or by a Server Token Password.

I have tried both options but failed. Intell, McAfee cannot help us and the IT-specialist cannot access the hard-drive to solve the problem.

Can we get some advise on how to solve this

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5 Replies
catdaddy
Level 20

Re: Computer blocked referring to anti-theft protection blockage - how to resolve ?

Successfully moved from Community Support to Anti-Theft >Discussions

For better assistance and better exposure.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Computer blocked referring to anti-theft protection blockage - how to resolve ?

Please refer to this

Support to Anti-theft Service ended 2 years back and there has been several email notices sent to customers requesting to un-enroll the service prior to EOL.

If your device is locked you may be able to retrieve your unlock password through the Anti-Theft web portal through the expired subscriptions link on the subscription page of My Account. Support does not have access to your password.The ability to unlock your device remains unchanged; you will need to enter your 8 character unlock password. If you are unable to remember or recover your unlock password, the Anti-Theft service will follow its design and lock the device. At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.

Cliff
McAfee Volunteer
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amrewijten
Level 7

Re: Computer blocked referring to anti-theft protection blockage - how to resolve ?

Thanks for the quick response however we have never registered ourselves nor bought any services from McAfee. Until today we even did not have an account set-up.

Is there no way there is a solution with the Server Token Password ?

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exbrit
Level 21

Re: Computer blocked referring to anti-theft protection blockage - how to resolve ?

The last line in the previous post would apply unfortunately in your case.

At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.
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Moderator
Moderator

Re: Computer blocked referring to anti-theft protection blockage - how to resolve ?

Marking thread "Assumed Answered"

Tier 2.5 Technician
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