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nvcken
Level 7
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Message 1 of 16

Cannot remove completely anti thief

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I tried to remove intel anti-thief service but not success.

I was used mcafee anti thief remove tool.

Even I re-install window operating.

The anti-thief message still sometimes occur when I power on my asus laptop.

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I have remember my User Password what I was config when I install mcafee anti- thief software.

Then I choose option 1 --> I can continue boot to Window normally

2.jpg

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I really want to disable this warning completely -  not sometimes appear when os boot

Please help , I also send support ticket but not receive any reply.

1 Solution

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Reliable Contributor exbrit
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Message 14 of 16

Re: Cannot remove completely anti thief

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I am advised by Tier 2.5 support that the issue has been resolved satisfactorily.

Good luck 😉

image0022.jpg

15 Replies
Reliable Contributor exbrit
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Message 2 of 16

Re: Cannot remove completely anti thief

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"send support ticket" suggest you emailed Technical Support, that is a very slow way of getting things done.  Best to phone, second-best use online chat.

Alter your country in the drop-down menu here and use the Technical Assistance option:

Contact Support

Reliable Contributor SafeBoot
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Message 3 of 16

Re: Cannot remove completely anti thief

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nvcken
Level 7
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Message 4 of 16

Re: Cannot remove completely anti thief

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Please help

Reliable Contributor Peacekeeper
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Message 5 of 16

Re: Cannot remove completely anti thief

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Have you contacted support in your country by phone  email is not the fastest way to get support.

Reliable Contributor exbrit
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Message 6 of 16

Re: Cannot remove completely anti thief

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- what Country are you in?   I will try to alert a technician to contact you here.

nvcken
Level 7
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Message 7 of 16

Re: Cannot remove completely anti thief

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My country is Vietnam

Even I brought my Asus laptop to Asus Service Center in my country, told them my issue of anti-thief.

Then they kept my laptop few day. Finally I got laptop back with issue still there. No luck.

I feel disappointed.

Reliable Contributor exbrit
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Message 8 of 16

Re: Cannot remove completely anti thief

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Thank you.  I have passed this on to my contact in support and they will contact you direct.

Soon I hope.

Reliable Contributor exbrit
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Message 9 of 16

Re: Cannot remove completely anti thief

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They have emailed you apparently.

Check all mail boxes, including spam, junk mail etc., if you don't see it.

If not received soon let me know.

nvcken
Level 7
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Message 10 of 16

Re: Cannot remove completely anti thief

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Hi, I had reply the email, I am waiting for your respond.

Thanks for support.

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