Same problem as mine. what internet connection do you use? Lan or WIFi? IF you are using LAN be sure internet is connected and your UTP cable sa connected to your Laptop or CPU before going to the web console. I think it needs to be synced thru the net first so you can see your device in the web console. Can you try? Please give feedback. Thanks!
I have the same problem. Computer is locked and we have no way to retrieve the passcode to unlock it.
Reported thru official McAfee support three days ago with no resolution yet.
Has anyone heard of a resolution?
Well my problem is solved. I simply logged in a friend's pc and my pc appeared on the web console. Then i retrieved the Server Token ID and.. that's it.
I don't understand why this happened and don't ask me how i did this, because i don't know... it's a miracle!
Meanwhile i talked with the mcafee support and until today they did not give me any solution.
So, that's it, thanks and i hope this never happen again.
My device is unlocked.
Apparently, the AT server that had our account and password information was down (or not working correctly?). Once that problem was resolved, the link to our devices and passwords via web console was reestablished. My guess is that everyone reporting this problem can now access their passwords and use them to unlock their devices.
Message was edited by: sforesma on 10/1/13 1:31:56 PM CDTon 10/1/13 1:33:31 PM CDT