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Anti theft locked me out help please!

Anti theft locked me out of my laptop. I have had this laptop for a few years and was wondering why and how I can log back in. I dont know the username password, its been so long. Thanks.

6 Replies

Re: Anti theft locked me out help please!

Someone with knowledge will be along soon.  I alerted them.

---

Peter

Moderator

Re: Anti theft locked me out help please!

In the meanwhile this may help:   Anti-Theft Lost Password

Re: Anti theft locked me out help please!

​ can you take a look here please?

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Message 5 of 7

Re: Anti theft locked me out help please!

Hello

Please help me with the photograph of the Lock screen to gather information about your Anti-theft account. Look for Platform ID and Service Provider ID on the same screen.

Re: Anti theft locked me out help please!

Only the service provider id is shown its :2000

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Message 7 of 7

Re: Anti theft locked me out help please!

Hello Jeff,

It looks like your device is locked by another service rather than McAfee Anti-theft. Refer to the Knowledge Base article TS102246 where the ISV ID 2000 points to Absolute Software Computrace/Lojack

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