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Re: All of my important documents are encrypted-even to me

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i have sent logs as requested Shilin. Thanks. Hopefully u'll figure out solution.

Re: All of my important documents are encrypted-even to me

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Shilin

Thanks very much. Your fix worked like magic.

You are a star and a lifesaver!

Best regards

Hari

Re: All of my important documents are encrypted-even to me

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Glad it's fixed, good luck 😉

Level 10
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Message 14 of 30

Re: All of my important documents are encrypted-even to me

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It is happy to your files are back. Have a nice day.

Re: All of my important documents are encrypted-even to me

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I would love to know what you did, I have all of the office documents on my system seem to be encrypted and come up as corrupt when i try to open them.

Re: All of my important documents are encrypted-even to me

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Shilin gave me a de-encrypt program, which fixed the problem.

PLease post a new thread if you haven't already done so and try and contact Shilin.

The phone support people told me that they were not empowered to give me the program??!!!

Hope this helps. Hari

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Message 17 of 30

Re: All of my important documents are encrypted-even to me

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Hi Shalin,

I have exactly the same problem. I have uninstalled the anti theft software but still all files in the documents folder are encrypted. Is there any possibility that you can help me as well?

Best regards

Rigmor

McAfee Retired
McAfee Retired
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Message 18 of 30

Re: All of my important documents are encrypted-even to me

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struts,

I'll be sending you a PM Kindly respond to that in order to proceed further..!

Regards

McAfee Retired
McAfee Retired
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Message 19 of 30

Re: All of my important documents are encrypted-even to me

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Struts

We need to Uninstall/Un-enroll Anti Theft before proceeding with the Decryption tool.

I see from my records that the device has not synced with the server recently.

There may be some complications in doing this buying time.

Regards

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Message 20 of 30

Re: All of my important documents are encrypted-even to me

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Selvan,

Thanks a lot for your help yesterday. You did an amazing job! Everythig is working great again!

Regards,

John Olsson

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