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Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

1st what is your affid number compared to your friends? AS should have updated to 5743.

Can you run the MVT program please

MVT

note the session ID number

When you uninstalled did you do it via windows then after a reboot use MCPR the removal tool and reboot?

ispalten
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Message 12 of 38

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

OK, ran MVT on both PC's.

My PC Session ID is 56473770. Other PC that it works on is 56473801.

No, I did not run MCPR as I intended to re-install and didn't want to lose the settings.

Yes friend IS at 5743, while I'm not, on 5706. That is with a new install today after the uninstall no less. Also a check for updates didn't change it?

I'd really hate to have to run MCPR and lose all the settings and changes...

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

Affid is not what you gave me those are content   versions. Affid in top area in about just under the Mcafee security centre version.

What settings have you  got that you do not want to lose? I assume firewall and exclusions.

Beta should run fine on a dell why yours BSODs may be the cause why you are getting this error. Just a wild thought.

Some other thoughts

1.Use disk cleanup to cleanup all temporary files

2.Have you run a scan with some other malware scanners such as Malwarebytes ( use free version not the trial of the premium).

Is javascript active in your browser?

Pointed a high level tech here

ispalten
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Message 14 of 38

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

"Affid is not what you gave me those are content   versions. Affid in top area in about just under the Mcafee security centre version."

Ahh, both are 977.

"What settings have you  got that you do not want to lose? I assume firewall and exclusions."

Yes, and whitelist as well as schedule scans and other defaults I've changed over time.

"Beta should run fine on a dell why yours BSODs may be the cause why you are getting this error. Just a wild thought."

Probably 2 years ago I had a problem with some part of the A/V, forgot which one. I called into support and the tech decided to delete LS and reinstall it. He pasted in to my browser a URL and proceeded to install it. 2 days later I got a BSOD (on W8 I'm pretty sure, maybe even 7?). Then another, Event Viewer showed it to be a McAfee file. I called into support again and this time the agent went to the same place but saw a link for Dell versions. Asked if I had a Dell and I said yes and took that path. Never had a BSOD again from LS. Something has to be different between the 'normal' LS and Dell's version? Odd to me as I'm sure people who own Dell's buy LS over the counter? Hence my reluctance to use a beta, and also when I bought this Dell I bought a 4 year LS license. When the Beta runs out I'd need to go back to LS anyway. The Beta is not for LS either.

Why is it that Dell has a different version? I assume it is 'late' as either Dell has to make some source code changes and have it tested or they are on a different build tree with some minor content differences?

"

Some other thoughts

1.Use disk cleanup to cleanup all temporary files

2.Have you run a scan with some other malware scanners such as Malwarebytes ( use free version not the trial of the premium).

Is javascript active in your browser?

"

1. Occasionally do, but that shouldn't be necessary.

2. Many times and I use a few too, even HiJack Hunter and review what it discovers.

Yes, it is. Verified at this site, https://www.whatismybrowser.com/detect/is-javascript-enabled.

MVT didn't seem to find any problems on either PC as well, at least from the data it collected.

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

OK This now past what I can do the reinstall might work but what worries me is the BSOD you got the tech would know more on this. If he has not popped in before 4PM Monday US time I will ask him about this in our moderator call tomorrow.

The beta is no time limit I have been running it on my main PC for 6 years.

Of course it has no mobile support and some other LS features that could worry you.

See what the tech says

ispalten
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Message 16 of 38

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

The BSOD is not an issue now. Since I put back the Dell version (a few years ago this happened) the problem went away. That is the reason I'll not put on the retail non-Dell version. Really has nothing to do with this problem.

We'll see what happens later today or tomorrow.

Right now I'm OK with the add-on disabled and no AS active in TB.

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

I don't use Anti-Spam myself as I said earlier so really have no knowledge on this but I did once have a Dell machine and I can tell you that the bloatware they install (Dell Action Center or whatever they called it) caused similar BSOD's when it didn't like something I was doing.

I finally uninstalled everything that had a Dell name attached to it and that problem went away.  If I recall correctly I also redid the BIOS update, this time from the M/B maker's website rather than Dell.

Just a thought.

ispalten
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Message 18 of 38

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

The BSOD was over a year ago. I can't find it here if I reported it here? I did call support and they re-installed but the retail product. Soon after I got BSOD, and the Event Viewer showed it caused by a McAfee file. That is all I remember now.

Very little Dell Bloatware is left, and recent systems come with very little other than a trial version of Office. Only possible needed is the Dell Support program. Others I've either deleted or make sure they don't run.

BIOS, Dell uses proprietary MBs, case even is built for that one specifically. Can't even put in a replacement MB as the rear slots are not standard nor the backplane for connections. Makes it hard to upgrade almost anything but cards. Even replacing the Power Supply so one can use a better video card means mounting it differently, and even some connectors need changing. If one wants to do that, best to buy a new case. and junk the Dell entirely other than what standard parts (RAM, drives, cards, some cables) you can scavenge from the Dell.

I'll tell you this, my wife's Dell came with N****n, and she's had no problems on here older Dell with any features. They don't have different versions though. Here PC is 2 years older than mine though.

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

Yes, I realized that was probably not too helpful. 

I can understand your frustration.  Hopefully it'll be sorted soon.

Re: Thunderbird, Unresponsive Script due to McAfee Anti-Spam Add-On.

I am mentioning this in our mod call this morning ( my time)

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