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kumar_B
Level 10
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Message 31 of 109

Re: Thunderbird 3 and Mcafee spam

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  1. Click the Mark as Spam button to add the [SPAM] tag, which moves the email to McAfee AntiSpam folder.
  2. Click the Mark as Not Spam button to remove the [SPAM] tag, which moves the email to the Inbox.

Both actions will send a copy of the affected email to McAfee for evaluation. If the email is a valid spam, McAfee will include it in the next SpamKiller / AntiSpam update. To change the default setting that sends these messages to McAfee, click Web and EMail Protection, Anti-Spam, Email Processing and select options under Notify McAfee when you.

Gong67
Level 7
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Message 32 of 109

Re: Thunderbird 3 and Mcafee spam

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Thanks kumaravel but you have described exactly what does not now work with Tbird3.x in each case, the Mark as Spam does nothing and the Mark as not Spam does not remove the SPAM header from old emails which were correctly marked when I was using Tbird 2.x. I used them successfully as you describe when I had Tbird2.x.

dengrove
Level 7
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Message 33 of 109

Re: Thunderbird 3 and Mcafee spam

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To be honest, I've just become so fed up with McAfee's lack of decent customer support that I'm going to ride out my subscription and switch. There are other products on the market that will do the job and maybe have better customer support.  When I complained about all of the time spent on the phone and not getting any results and how the tool bar either disappears or doesn't work, there was no reasonable answer. When I complained that I was upset that it hadn't worked properly for months and I had wasted time and received an auto renewal notice, I received an email stating that they would take me off auto renewal with no mention of other problems. So I'm done. I'll use it while it's installed, won't renew and then will be done with the hassles.

DMM
Level 7
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Message 34 of 109

Re: Thunderbird 3 and Mcafee spam

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  A fortnight ago I reported an issue to Mozilla Messaging support ... It was related to my inability to remove one empty toolbar from Thunderbird 3.0.2 (now on 3.0.4) over Windows Vista SP2.

TB 3.0.2 tunning problems - 1.png

  I work on a 12.1 inch laptop (this means  removing anything you don ́t use from the screen) and after searching here and there,  trying removing McAfee icon from Thunderbird toolbar, turning off the icon from  McAfee setup (didn´t work) ... moving McAfee icon to another toolbar (beside all other icons) ... but an empty bar  remained wasting space of my tiny screen. In the same laptop I can dual boot also  to Ubuntu (no McAfee instalation) and TB 3.0.3 toolbar problem has never  existed. From Mozilla Messaging, they report that McAfee is developing a patch  for this ...  ... and today I have read this thread. I mean ... it seams the problem comes from McAfee, I assume you  are very busy but ...  Could you please, at least, give us an ESTIMATION date for the roll out of the patch you´re  working on ?

Thank you very much.

GWE
Level 7
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Message 35 of 109

Re: Thunderbird 3 and Mcafee spam

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You can get rid of the icon by right clicking on the TB toolbar and selecting customize.  A pallette will come up with all the available icons you can put on the tool bar.  You can also drag any off the tool bar you do not want.  This worked for me.  Hope this helps.

Message was edited by: GWE on 4/23/10 9:49:58 AM CDT
DMM
Level 7
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Message 36 of 109

Re: Thunderbird 3 and Mcafee spam

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That was the first thing I tried two months ago ... and of course it didn´t work. Finally, around 12 days ago ... I was contacted by McAfee Tech Support. I was suggested to uninstall the Thunderbird plug-in ( as a workaround ) ... that´s what I did ... and it worked. Unfortunately after this week´s big update the problem has come back ... and two new issues (one of them important) have come up. Things are getting worse ... I am very disappointed ... actually I don´t even feel like to start sending emails ... detailing things ... attaching screenshots ... wait a couple of weeks before receiving an answer ... ... things are getting worse ...

GWE
Level 7
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Message 37 of 109

Re: Thunderbird 3 and Mcafee spam

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I asked for and received a 2 month extension on my McAfee subscription for my efforts/trouble dealing with the tier 2 support staff.  All you need to do is ask.

I realize that this in no way excuses McAfee from not having

this issue fixed but it is better than nothing.

I also wish the support staff spoke better english.  They are very hard to understand!

ispalten
Level 9
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Message 38 of 109

Re: Thunderbird 3 and Mcafee spam

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I had to completely disable the SPAM part of my 2009 suite as it was DELETING messages on me big time WITH NO warning yet. Problem was because I couldn't LOAD in TB's address book I discovered. I had moved from VIsta x64 which was installed along with the suite from my by Dell. All worked WELL until I upgraded to W7 x64. I stopped getting messages marked as [SPAM] but I really didn't care too much about that. I do have the McAfee toolbar in TB 3.0 but it doesn't do much. Show verdict does nothing. So I had a choice to make, let the Spam handler read my POP server and decide what to do, but it never marked anything [SPAM] AND as a consequense since it didn't have an address book to beat addresses against, move items from the POP server based on content. I didn't realize this was happening until I made an on-line purchase. I run another e-mail filter that gets e-mail from the POP server and I saw my receipt. Didn't bring it into TB and shutdown. The next morning, it was GONE. Asked for another copy and that too disappeared. Complained to McAfee and the e-mail filter provider that my e-mail was disapearing. McAfee connected and found the missing messages, about 2 dozen, in the filtered e-mail. Then is was discovered my address book they used was totally hosed. Never got a fix for that and they are 'working on it'. Still waiting... but that part of the suite is useless to me now.

Irv S.

loudo
Level 7
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Message 39 of 109

Re: Thunderbird 3 and Mcafee spam

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I am running Thunbderbird 3.0.3 and Vista 64 with SP 2. McAfee SPAM and Thunderbird 3.0 worked fine for me until I installed the Thunderbird 3.0.3 upgrade. I still get the McAfee tool bar and it does filter SPAM, but the manual part of it doesn't work. I can't manually tag an email as SPAM. Today I got the new update for McAfee Total Protection, and it still is not working.

mcgiga
Level 7
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Message 40 of 109

Re: Thunderbird 3 and Mcafee spam

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Have the same problem loudo reported above

my system: XP SP3, TB 3.0.4

It seems to be a Problem of the missing "GetSelectedMessages"-Method of TB used by mcafee.

br

mcgiga

Nachricht geändert durch mcgiga on 23.04.10 12:53:26 CDT

Nachricht geändert durch mcgiga on 23.04.10 12:53:48 CDT