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Hansi45
Level 7
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Message 1 of 14

Only one email account possible?

For some time it is impossible to manually label emails in my inbox as spam by using the Mc toolbar

McAfee reports errors that this action is possible in the current folder.


The McAfee support could not solve the problem.

Also, the new support level 2 could not solve the problem. His finding was that  MC Antispam is unable to monitor more than email account in Outlook.


Unbelievable.


I have checked this with only one email account with both Outlook and Thunderbird. Did not work anyway.

Regards

Hansi

Nachricht geändert durch Hansi45 on 27.02.12 18:40:36 MEZ
MfG
Hansi
13 Replies
spc3rd
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Message 2 of 14

Re: Only one email account possible?

Hi Hansi45,

     Until some of our more experienced forum members, Moderators & McAfee Admin can arrive to review your post, I found a piece of info which might...be of some interest or help to you.  You can check it out at the link below:

https://community.mcafee.com/message/215411#215411

The particular issue you present is not an area of expertise for me, but after reading the info at the above link which was provided by McAfee staff member,okv, I felt it might be worth a look.

(If it turns out not to be of any help to you, please accept my apologies.  With all the very experienced members, Moderators & McAfee support techs we have here...someone will be able to offer much more help than I can).

Regards,

Message was edited by: spc3rd on 2/27/12 5:01:31 PM EST

Message was edited by: spc3rd on 2/27/12 5:07:14 PM EST
Hansi45
Level 7
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Message 3 of 14

Re: Only one email account possible?

Hi Pete,

Thank you for your message. The link mentioned in the topic is not my problem.
I can´t  mark spam emails via the McAfee toolbar and not move the spam folder of the Inbox.

capture_003_27022012_235358.jpg

capture_001_27022012_235047.jpg

And the question is in this context, whether it is really true that in Outlook 2010 (Office Professional) only one email account can be monitored by McAfee Total Protection.

I just need more email accounts.
To test I set up Outlook on another laptop with a single email account. It also does not work.

The pictures above show this.

Was there perhaps a software update that turns off this feature?


Nachricht geändert durch Hansi45 on 28.02.12 00:03:51 MEZ
MfG
Hansi
spc3rd
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Message 4 of 14

Re: Only one email account possible?

Hi again Hansi45!

     Thanks very much for posting back with those screenshots.  I'm sorry the information at that link was not related to your issue.  It was mainly a long shot at best.

At this point, the best thing is to wait for one of the more knowledgeable members, Moderators or McAfee staff to review your post.  Hopefully, it won't be long before someone can provide you with a solution to the problem you are having.

Good luck!

Reliable Contributor Peacekeeper
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Message 5 of 14

Re: Only one email account possible?

Will ask a Mcaffe AS staffer to look in we mods have not outlook available so cannot test this.

Message was edited by: Peacekeeper on 4/03/12 7:52:51 PM
Hansi45
Level 7
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Message 6 of 14

Re: Only one email account possible?

Hi Tony,

thank you very much for Your interim report.


BS_McAfee_104031.jpg

picture of the problem by Hansi45 on 04.03.12 10:52:20 MEZ
MfG
Hansi
Reliable Contributor Peacekeeper
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Message 7 of 14

Re: Only one email account possible?

Wish this was in English but will see what the tech says

Hansi45
Level 7
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Message 8 of 14

Re: Only one email account possible?

The german note reads:


"This action
can not be performed in the current Outlook folder"

MfG
Hansi
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Message 9 of 14

Re: Only one email account possible?

Ok thanks as it is the weekend in the US I do not expect a reply yet.

Re: Only one email account possible?

Hallo,

ok, thank you. This was also the response that have been told by chat.

I think that You had given me this answer already by chat last week..

I accept note of that.


But then I do not understand the following:
With my second license I have
configured my laptop with just one email account (one of the desktop email accounts).
Here appears the same error.
Might be a different problem, right?

Nevertheless, I thank you that you want to think of me when an update is available.
Please, if my English is not clear, please askMaybe you could even set up in the future a German language forum.

MfG
Hansi

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